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    • But I'm not mixing and matching. Sure, when researching I do check multiple avenues, but when speaking, I will open a single post. The Fb post was made in March, it is now June, time has passed, and when the suggestion was made, no further information was given on how I should progress beyond "send a letter", which has meant that I've needed to start another stream - this one, but only after taking the time to research first.
    • hes not turning you away he is simply saying that you should stick to one channel of advice. he is perfectly happy with that channel being this forum, and he will help you   all he is saying, and I agree, is that you should stick to one help channel, not mix and match 3/4
    • As long as we are clear . Do the reading and post your letter of claim in draft form as requested and we can go from there.    
    • Hold on @BankFodder, that was a bit harsh. I spoke with the EVRi complaints Facebook group to begin with, a user on that group told me to send a letter but didn't give any specifics. Here at CAG, I was looking more for specific help as I've never raised such a claim before, and wanted to be sure that my claim was correct, which is why I've researched information with the other groups too, to be sure; but you seem to have assumed that I've made some form of contact with the other groups, such that I find your comments and tone to be very unfair. And I do know a thing or two about forums, that forum users are unpaid volunteers, I happen to be a Tableau Ambassador, and so perform a very similar role helping others in an unpaid capacity  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Lent money


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Hi

 

I lent my boyfriend some money to pay for this car to be fixed. Also, having spent most of my time as his house i brought a tele and playstation for us to use.

 

We have recently split up and he is refusing to give me back my items and pay for the repairs on his car. I currently have the car but it is waiting for collection from the finance company as he has cancel the agreement as has brought a new car.

 

Knowing his financial status is quite bad i agreed for him to return the playstation and tele and i would sell them on at a lesser amount.

 

The repairs on his car cozt £800.00 and the electrical goods amounts to over a thousand and he has offered £40.00 a month.

 

Is there anything i can do to get access into his house to reclaim my goods??

 

Thanks

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Hi Kat,

 

Did you have anything in writing to confirm that you lent the money to him to buy the car. This would be of great help in establishing that you have a claim against him for this.

 

If you have possession of the car, could you use this as a bargaining tool as I assume he would want it returned to the Finance Co promptly.

 

Negotiation is the best way forward and avoids the use of the courts. If this fails, then you could threaten to take him to court, and then do so.

 

It seems unfair that he should buy himself a new car but only offer to repay you at only £40 a month.

 

"Getting access into his house" sounds like you feel you no longer have the right to enter it. However, if you used your own key and removed just the property you paid for, that may be reasonable if you still have a right to enter.

 

Gaining entry forcibly or by using a locksmith may well be illegal and/or unlawful.

 

Try negotion first with any leverage you can apply. If that fails, consider a claim in your local County Court.

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Hi

 

Thanks for your reply.

 

I returned home last night to find the car had been collected by a recovery truck containing all my belongings and either returned to my x boyfriend or to the finance company.

 

I lent him the money to fix his original car and all the details from vauxhall were signed and paid for by me. He then two weeks later brought a new car without my acknowledgement. Meaning he now had two lost of finance. I also, lent him money to tax both cars as he was being chased by the dvla, using one of the cars i didnt so much mind but now i cannot use either of the cars and they both still have 6 months tax.

 

I have tried to come to some arrangement with him but he clearly is not interested and beleives he can claaim all these items as gifts in court?? Im not realy sure.

 

How can i make a small claim can i register this over the interent or do i need to attend somewhere??

 

Thanks

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Hi Kat,

 

Given the circumstances, I think we should assume the Finance Co has repossessed the car.

 

Before you rush ahead and file a claim in court, you should give him an opportunity to consider his position by setting out precisely what you consider he owes you.

 

You should also consider how well you can PROVE any or alll of this to an impartial judge using receipts, or evidence of cash withdrawal or cheque payments to show amounts you have paid.

 

Lastly, you should consider whether, even if a court rules in your favour, he is likely to pay or be able to pay any more than the £40 a month he's suggested.

 

I think your best way forward from here is to set out in writing what he owes you and to ask him for his written proposals for paying you back. Tell him you require his response within 14 days or you will take further action.

 

Get a Certificate of Posting from the PO when you send the letter.

 

Keep copies of all letters and documents arranged in date order in case they are needed for a court case.

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Hi

 

Thanks for that.

 

Ive got all my bank statements and reciepts all lines up and ready to go.

 

I have alredy sent him a list of what i feel he owes me and it was sent back to my address as not know at this address so can take that too.

 

He is getting a cheque for £6000.00 this month for a claim he made so really he can afford to give me more than £40.00 a month and now the car has been taken back by the finance company he is saving an extra £200.00 a month.

 

Kat

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I really think this is going to end up in court, so I would not bother withaccepting any repayment plan, as he would only default on that.

Send LBA claiming money and property in full in 10 days or will start court action then do it.

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Letter Before Action - the final letter that you send before court action. It just needs to be a normal letter (but headed 'Letter Before Action') setting out what you think you are owed, your reasoning, your intention to proceed with recovery through the courts, and giving him a 'last chance' to respond favourably.

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Click the scales if I've been useful! :)

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Hi Kat,

 

You should send a Preliminary Letter, setting out your grievance, telling him what he owes and that you want it repaid within 14 days.

 

Then send the LBA giving him a final 14 days to settle in full.

 

Then you can file your claim at the local County Court

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Thanks thats great help.

 

Do you happen to know if now that his car has been removed from my property, there is anyway i can access my possessions in the car? I thought that becasue i was insured on the car they wouldnt just remove it containing all my possessions.

 

I have called the recovery people to try and find out if it has been returned to the finance company so i can call and try and get my possessions but they are refusing to get involved.

 

Thanks

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Hi Kat

 

I think you need to strike while the iron is hot before he has had a chance to blow the cash that is coming his way. I dont think there is any need to send a preliminary letter as you have already sent him a list of what he owes. I would go straight in now with the LBA. Also as he seems to be rejecting signed for mail I would send it normal post, but do it from your PO as they can give you proof of posting.

 

You will have to pay various court fees to issue a claim, but these can be added to the sum that he owes you and claimed back (you can also claim interest at 8% per annum). You must state this in your LBA, something along the lines of

 

I require repayment in full of this money. If you do not comply fully within 14 days then I shall begin a couty court claim against you for the full amount plus interest plus costs and without further notice.

 

(guide to court fees here. If you hard up or on benefits then you can apply for exemption or remission from fees too).

 

He may not think that you will go ahead with a court claim and will just roll over and accept his terms. I say EDIT him. Once the court papers hit his doormat it may well scare him into paying up pretty sharpish.

 

 

good luck

 

skb

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Hi Kat,

 

Get onto the Recovery/Storage/Car Finance peeps double quick about recovering your personal possessions if there's anything important to you. They'll pass you from pillar to post and you may not get stuff back.

 

I'd tell them you need your stuff back in 48 hours or the police will be onto them pronto. Summat like that anyway.

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Yep they can take the car, but not the contents if it belongs to somebody else- theft! they did not take reasonable steps to find out what was in there, unless they told you they were coming and asked you to remove stuff. Contact Police. Or you could end up having to take the recovery people to court for the return or value of your stuff.

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Sorry to read about your dilemma Kat, I find myself in a similar situation with a so called "friend" and I am going down the same route as yourself to claim back what's due to me. Good luck

Braveheart

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