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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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RBOS Demand Extortionate Payment


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Hi BM

 

Further to your pm and reading your current thread first and foremostly as the poster above advises you must S.A.R the above accounts.

A little more information would also be helpfull you state a joint account and two personal accounts.If you could clarify the breakdown ie with/without overdrafts on each how old the accounts are and what the debt relates to would assist in providing further advise in this matter.Have you recieved any Default Notices and most importantly have you kept a papertrail of all events leading to this stage.

If you can provide the above would be helpfull

 

 

Regards

Andy;)

Edited by Andyorch

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Ok BM

 

So my advice is as above first thing to do is S.A.R (subject access request) copy of the request is in the templates section.Include £10.00 PO payment and send by recorded or even better G/Delivery to ascertain the figures in dispute and to find out the levels of unlawaful charges.No point sending CCA request as these are current accounts.

I would also put in writing that you consider these accounts now in dispute and that you have amicablly tried to resolve a fair level of payment to service said debts and been ignored.This should prevent any attempts of litigation whilst you calculate the figures and render a true account figure.Everything in writing from here on and no telephone conversations.Update me when you have said figures.

 

I trust the above is of help

 

Regards

Andy;)

Edited by Andyorch

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Ok BM

 

"But yes i have sent the info to CMS Telford" which address did you request your S.A.R from?

 

Thats fine for now we will see what turns up.

 

Regards

Andy;)

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  • 3 weeks later...

Hi BM

 

Ok we will need to see what Miss Booth comes back with.At least you have brought the account into dispute and have a reference number.

They have 40 days as I am sure you are aware, so as Paul says the clock is ticking for their complience.I presume as per your post it went 27th June 2008.lets see what comes back and if nothing further recieved we will have to crank up the pressure.

 

Regards

Andy;)

  • Haha 1

We could do with some help from you.

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Hi Blue

 

You need to edit the above and remove your name

 

 

Regards

Andy;)

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Hi Blue

 

You need to notify a Site Team member Re editing

 

 

 

Regards

Andy

We could do with some help from you.

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Hi Just hit the red triangle on the left

 

 

 

Andy

We could do with some help from you.

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  • 2 weeks later...

Hi BM

 

Rbos are aware of the time constraints of your request and as such are obliged to provide all information held by said deadline.

With view to your post above which account does this refer to? I presume its the joint A/C? Did you ever offer a F/F/S?

Have you yet to recieve anything by way of the other two personal Accounts?

What is the total amount indebted to RBOS (alledgedly) and what are you currently servicing said accounts in total PM.?

Sorry for all the questions but this situation needs to to take a new direction which i cant advise on till you provide the above information

 

Regards

Andy;)

We could do with some help from you.

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Following on from what Sparkie says thats why it needs to take a new direction.

 

Regards

Andy;)

We could do with some help from you.

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  • 2 weeks later...

Hi BM

 

All makes interesting reading dosent it just.Ok F/F/S = full and final settlement.

What i am going to suggest now might alarm you a tad but if I was in your position I would now open a parachute account with a completely different Bank and transfer my income and D/Ds S/O etc and completly isolate these accounts.You have written to them with your concerns and as so placed them in to dispute.Request another review of your payment plan and request that all interest is now frozen until such time your dispute is resolved.They will always have control of you until you severe the leash.Now at this pont and its your desicion you can either offer a minimal monthly payment or and its a big or stop payment completly.let the rest follow course ie they will instigate litigation proceedures and may issue a claim.You have all the ammunition required to defend this with the penalty charges admin charges etc.Thats what i ment in my previous post about a new direction because you will be on their merry go round for the unforseable future.Choice is yours!!!

 

 

Regards

 

Andy;)

We could do with some help from you.

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