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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Preliminary letter help please!


shal12
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Hi to everyone, I think I have sent my preliminary letter to the wrong address, it was returned back to me this morning after me sending it just over 2 weeks ago (what a waste of time) I sent it to the Gresham Street address, anyone able to give me correct address.

 

thanks to anyone able to help

shal

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Guest Old_andrew2018

Hi

Just a quick question to whom was your leter sent

 

Andy

Edited by old_andrew2007
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Should send to here:

 

Lloyds TSB

Customer Service Recovery Centre – Andover

Charlton Place

Andover

SP10 1RE

 

25 Gresham Street is the correct address for the claim form, but I see no valid reason why that address would not accept a preliminary letter.

 

I would resend given the claim will probably be stayed anyway for several months. However, if you have charges that will fall outside the 6 year period I would just issue the LBA now to Andover.

 

No need to send recorded, a waste of time.

If I have been helpful please click on my star and add a comment.

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Hi I sent my prelim to the registered address too, recieved a standard reply, re 4-8 weeks to answer complaint, today from the Andover address.

 

Maybe yours got returned because you addressed it to 'customer services', maybe not.

 

I would just send the LBA now stating your initial letter was ignored, state you sent it recorded delivery.

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