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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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H.O.L Test case appeal. Judgement Declared. ***See Announcements***


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First posted by YB

I never spotted the OFT's err in their thinking

You and many many others!

if someone is to go before a judge which, in the early days of CAG, you had to be prepared to do,

How does the song go - 'Let's go round again'

then we need to have the argument nailed down so that everyone understands it and can argue it.

Will not the revised temps give us a start point on this quest?

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posted earlier by srf

The UTCCR 1999 replace the 1994 Regulations of the same name. They derive from an EU Directive and apply only to consumer contracts (Reg 4). A term will be regarded as unfair under Reg 5 if:

 

  • It has not been individually negotiated


  • It is contrary to the requirement of good faith


  • It causes a significant imbalance in the parties' rights and obligations to the detriment of the consumer


  • Sch 2 contains an indicative but not exhaustive list of what may be regarded as unfair


So do we go after them using a combi of the above (on as broad a reference as we can) and use SOGA for recovery of unreasonable costs?

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Originally posted by OFT POC

6 Regulation 8(1) provides that an unfair term in a contract concluded with a consumer by a seller or supplier shall not be binding on the consumer.

 

Are we not going back to deciding on whats not fair (ie bank's level of charges)?

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Earlier by Aequitas

that is tantamount to saying that banks should provide banking services free.

Certainly if that's how they are advertising it.

The fact that several hundred thousand others may have signed the same form of contract is not relevant.

Individually negotiated as per UTCCR - don't think so

Never mind 'devil's advocate' are you related to AK?

Previously posted by InformedSearcher

When you sign T&C's you are really signing an agreement where those terms are the basis of contract. They are possibly negotiable and not set in stone
.

Really??

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Basically IF we signed up to an account which demands £30 for a transgression then, until recent years, we can (and should) argue that we resided in the belief that the bank operated with total integrity and that (£30) was how much it cost them as a 'liquidated loss' or whatever.

Since it has been shown that their costs are probably well below £3 then there MUST be a mechanism that will give us redress.

I doubt that there is a member of the forum which doesn't believe that a recompense figure to cover banks costs is justified - it really is a question of degree.

Incidentally I don't recall giving agreement for the bank to add insult to injury by charging a further 25-30% in interest ON the 'penalty', 'fee' or whatever. Does us USUROUS spring to the lips?

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there is ample evidence of the banks acting in bad faith in respect of their explanations to their customers about the reason and purpose of bank charges.

 

I pray this is so - I pray even more that I will be able to understand it!

the evidence the banks gave to the House of Commons Treasury Committee on how bank charges were calculated was contradictory to what they told the court in the OFT test case. Is this not admissible as evidence?

Thanks YB - my sentiment on the subject still holds.

Let's hope!

Edited by kennyh
left a bit out
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But we do not own any banks, and we are shareholders in 2 banks

Agreed - in spades.

So far as relevance is concerned, I get really p****d off with apparent lack of control of the public funds which have been 'donated'; makes us look like turkeys voting for Xmas. Like lending someone funds to buy a gun then they shoot the donor!

Of course we can't pin down specific bank notes but there's no reason why I shouldn't aim some angst and frustration at the banking world! Please don't say that 'they' can prevent that also - otherwise it comes down to kicking the cat!

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YB

I managed public funds (and co-ordinated the 'spend') in the 70s/80s in the billions and used to balance the books to within 0.2% AND none of our 'front line' services were hamstrung. Now I see a defence 'black hole' of £6bn open up and I KNOW just how slipshod the Treasury were at the time (cowtowing to Maggy for the most part) and nothing seems to have improved - I'm not 'angry' - I'm bloody FURIOUS!!

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planned by the civil service 10 years in advance

AND I did LTCs (Long Term Costings) with strategic assumptions drawn up by people straitjacketed by politics and costed by total amateurs! All cost & management specialists/accountants exist at a much lower level (I also had the task of arranging for their training and subsequent allocation throughout the service earlier in my career.)

If they say they do not know what the outcome is going to be they're lying.

You give them too much credit!!

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If we had another POC with reasonable content we can drown them in POC's and I'd lay money we'd be back to where we were with the banks capitulating and paying out left right and center

 

In an imperfect world I'll have some of that.

AND if there is a reimpostion of 'stays' will it be ditto for waivers?

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Although another side of me would like to have a go. After 2 1/2 years I really would like my day in court

Despite numerous 'wins' I've never been to court but at near 70 yrs I'm not about to run when someone says 'get out of town'.

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