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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help settle an argument - voluntary termination of a hire purchase agreement


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Hi guys

 

My girlfriend bought a car on finance in the showroom four years ago and attempted to return it within 4 days, which at the time they refused. Obviously as it was in the showroom no cooling off period was given.

 

However, we have been made aware that under the consumer credit act, if we attempted to voluntarily terminate the agreement and return the car within a week, we would be liable for only half of the agreed price.

 

In our case the total payable was £120000. The finance company sold the car for £5000 at auction and removed that amount from the amount payable, making us owing £7000.

 

Now, my girlfriend believes that because of the above rule in the consumer credit act, she is still liable for £6000, rather than £7000, as that is half the original amount. I, however, believe that as we atempted to return the car in 4 days that at that time the debt should have been halved at that time to £6000, and thus when the car was sold for £5000 it should have reduced to £1000.

 

This is causing a great deal of argument between us and obviously the difference between the two possibilities is tremendous. If anyone can settle this argument for us we will be very appreciative.

 

regards

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  • 2 weeks later...

You need to check the documentation completed at the time the vehicle was handed back. The reason being this:

 

If you VT'd (Voluntary Terminated) the agreement, the liability is limited to 50% (a half) of the total contractual amount.

 

However, you may have actually VS'd (Voluntary Surrendered). The vehicle. (This is the option that most finance companies will look to get you to do). In this case, the liability is 100% of the total contractual amount.

 

Both are very similar terms, and both relate to handing the vehicle back, but as you can see, the outcomes are very different..... definitely worth checking which you actually did.

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