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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Buchannan Cark and Wells.


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Hi just saw afew posts from a while back and thought i would get your views on my problem.

 

I recieved a letter from Buchannan Clark and Wells for the amount of £4400. I pressumed this was for a ride on lawnmower and trailer that i got through HBOS finance for my business for which i had missed two payments.

 

After reading their letter asking for full payment they stated if i paid within a week the would reduce the money to £3400. "Fair enough" i thought , they were being fair so i got together the money that i could and paid the bill.

 

Low and behold the bank tell me that ive not paid off the trailer and mower but something completely different. The Bank dont know wot has happened and BCW refuses to tell me wot i hav paid for as my date of birth doesnt match wot they hav on their records.

 

BCW were more than happy to take the money though my details didnt match up but now i question it they refuse to tell me anything.

 

God this is annoying. And im £3400 out of pocket.........oh and the bank still want there money aswell.

 

Im a new business , im stressed , im skint and i want my money back because it looks like ive paid for something which i didnt owe in the first place.

 

Any help would be great

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1st off how did you pay for this, cash, credit card/debit card, if either of the latter demand the bank grab it back under the debit guarantee scheme if im right. Im guessing you kept some form of reciept before handing over such a large amount. Its ashame you didnt find this site before doing anything and CCA'd them 1st to prove it was your debt because now it will be like getting blood out of a stone getting cash back from these scumbags in my experience, even if they are in the wrong. In my opinion Id also say they have fraudulently got that large sum of cash out of you.

 

Im sure someone will be along soon with a lot more knowledge of these dealings can give a better answer.

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It was by debit card.

 

Thank for ur post , this website is great and i do wish i had found it sooner lol

 

Ive drafted up a letter to send to them so i'll see how it goes. Ive only been in business for 2 years so i could realy be doing without this right now.

 

 

 

 

Thanks again

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go into a main branch of your bank then, explain the situation and ask them to grab back the money, im sure there is a clause with debit cards still for instances like this.

 

I hope you get your cash back and dont end up paying off someone elses debt. DCA's dont care who pays as long as they get the money.

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