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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi all, wanted to pop in and say Hi to everyone active on this forum, at first glance this is the place to be for info on my battle with BOS, i am looking forward to reading all i can get my grubby little hands on with help in reclaiming a seemingly paltry £335.00 in charges. Found my way here through the Govan law centre website, which was a useful resource too.

 

Where I am at the moment...After sending off for a list of my charges and receiving in return a ream of statements for the past 6 yrs, cost £5.00, i then sent GLC's letter 1 to BOS head office... I received today a letter from a customer relations officer at Bank of Scotland PO BOX, Dunfermline, stating that essentially my complaint will be held in stasis until such times as the outcome of the legal proceedings between the OFT and the banks is resolved...GLC unfortunately do not have a suitable letter for this instance. However, it seems to me that after sherriff Derek Pyle and Sheriff Noel McPartlin's refusal to sist cases in Scotland recently and the banks losses in court I feel I have a way forward through legal action so it's Hi Ho, Hi Ho, off to small claims court I go....Good luck everyone! If someone could point me in the right direction, i'd be obliged...

 

aFiendForLife

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Hello and a very warm Welcome, afriendforlife.

 

I've had a few battles with BOS myself ;) .Your spot on with some Scottish courts continuing with claims.

Here's the step-by-step, you'll find your next letter in there.

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

 

Then start you own thread here........

 

http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/

 

Plenty people up to speed with BOS tactics ect in there. You'll get all the help you require.

 

Hope to see you around the Forums.

 

Regards.

 

Scott.

 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Thanks for your kind reply Scott, I may be being particularly stupid but i see no letter template that is a suitable response to the letter I received. I shall post in the forum you suggest. Many thanks.

 

Oh, its a small point but is "Fiend" not "Friend" :D

 

Roddy.

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Oh, its a small point but is "Fiend" not "Friend"
:D

 

 

Sorry, Roddy.

 

Thought you had 'nicked' their slogan
:p
.

 

Regards.

 

Scott.

 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Roddy, your next letter will be your LBA.......

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

 

You might have to jig the wording a wee bit.

 

 

Regards.

 

Scott.

 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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