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    • Post #415 you said you were unable to sell it yourself. Earlier I believe you said there had been expressions of interest, but only if the buyer could acquire the freehold title. I wonder if the situation with the existing freeholders is such that the property is really unattractive, in ways possibly not obvious to someone who also has an interest in and acts for the freeholders.
    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Finance company taking me to court


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I have a 48 month HP agreement (just done the CCA and SAR) but I know they will have it that was due to be paid up in 5 months time. But the account has about 4 months worth of payments that are made up of charges.

 

I have not been in a position to make payments for the last few months but have no problems with fighting this one out.

 

The agreement was governed by English law but I received a letter from a local Glasgow firm of solicitors telling me to pay up of its off to sherrif court. Can they do this with an English governed agreement?

 

They have never issued a default notice (or atleast I never got any that were sent by recorded) and the last time I called them they said the agreement had been terminated.

 

So, what is my best line of attack?

 

I was thinking of letting them take it to court and then partially defending on the grounds that 1 a large part is made up from bank charges, they never sent a default notice 2. it should be under english law 3.

 

I also thought of asking the court to stay it (sist - I think it is in scotland) pending the OFT claim. This would give me a good few months to delay things.

 

Any ideas / advice.

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another 2 key points.

 

In sept last year the lenders collections department took 400 quid from my debit card without my permission.

 

plus the number plate for the car they are threatening to take me to court for has since been changed. So if they do raise the claim and only quote the car reg can I claim it is not my car? if they quote the chassis number then that is different.

 

just want to play this as much as I can.

 

Thankfully the limit for small claims in Scotland has risen so it should remain small claims with limited or no costs.

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I sent a letter disputing the debt, asking for the CCA include the quid and asked for the SAR included the tenner. sent recorded.

 

just have to wait now.

 

I only have a single sheet of the agreement that was faxed to garage for signing and never got to view the other documents.

 

the agreement say i have to refer to page 4 para 4.i for the dpa stuff. I never saw the t/c when i signed.

 

I even thin that the person who signed was the garage salesman, who said they had never dealt with this firm before. Can they do this? do they not need to have written proof/authority to sign on behalf of the creditor?

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It sounds to me like you don't dispute the debt, so I'm not sure why you are planning to defend in Court when you can simply make repayment arrangements with the creditor to avoid Court action altogether?

 

What exactly is it that you are trying to achieve here?

 

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CAR2403: they are claiming 4k for a debt that should only be about 1.5k all due to unlawful charges added to the account. i do not dispute the debt but I do dispute these charges and intend working them hard before I pay them another penny.

 

They have treated me like .... well rubbish so I am not going to make this easy for them.

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In that case you should admit the part of the claim you don't dispute, making an offer of repayment, and enter a defence for the remainder.

 

Has the account been Defaulted? If it has, with these penalty charges being included, that could give you a complete defence against enforcement of the entire debt.

 

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The agreement was governed by English law but I received a letter from a local Glasgow firm of solicitors telling me to pay up of its off to sherrif court. Can they do this with an English governed agreement?

 

It depends on where you reside. If you reside in Scotland then Scots Law applies.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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thanks folks.

 

I will need to dig out the last letter and see what amount they stated. I will check what my credit file says too.

 

Rory. does the fact I signed the form in England in the garage make any difference? do the t/cs have to state it is scottish law if resident in scotland?

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Checked the paper wor and credit file and they have defaulted the full amount including charges.

 

So can you point me to more info on pushing this full thing as not enforceable. Why it cab be made not enforceable.

 

This gets better by the minute.

 

I have also remembered that after a couple of months arrears I called and made an arrangement withthem. Then about an hour later they called back and said the arrangement had just been cancelled.

 

These people really are unhelpful.

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I have read your thread and it is inspiring. My hat is off to you my friend. And am sub'd to it for insperation.

 

I got a letter from them confirming receipt of the complaint, sar and cca

 

 

 

I can, but you'd be better off reading some of the ongoing threads in the forums.

 

I have plenty you can have a go at for a start;

 

http://www.consumeractiongroup.co.uk/forum/search.php?do=process&showposts=0&starteronly=1&exactname=1&searchuser=car2403

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  • 1 month later...

Rory. does the fact I signed the form in England in the garage make any difference? do the t/cs have to state it is scottish law if resident in scotland?

Can I be sued in England? | free help from Govan Law Centre , Glasgow

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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A definite no :)

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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  • 3 weeks later...

update:

 

Posted papers to the court today and prelim will be next week.

 

to date they have

 

-failed to supply the CCA - in default now.

-failed to provide the S.A.R - (Subject Access Request) - £300 damages requested in counterclaim

-80% of the amount they are claiming is actually charges going by my calculations.

-signature for man in garage was not an authorised signatory from the finance company.

- no t/c attahced to form when I signed

- mis use of my debit card as payment taken without my concent. they had kept card detailed on their system after me telling them no.

- no default notices ever sent

- no termination notice ever sent

- default amount is wildly wrong

- as agreement is alegedly terminated how can they still share my info.

- statutory notice to desist was ignored

- court papers are claiming the original agreement was for the wrong amount.

 

i am sure there is more but can't remember.

 

I emailed a copy of the counter claim to the solicitors too, so lets see if they contact me before the prelim.

 

there is 1 other thing that I have on them but that is an off the record item as it is currently new and as yet untested.

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Well, I seam to have their attention now. I got a call within 2 hours of the counter claim being emailed and they are a little concerned about its contents and the items I have listed.

 

They intend calling back today once they have reviewed if further.

 

they even talked about asking the solicitors to have the hearing delayed.....hahahahahahaha

 

 

Lets see what they throw at me.

 

The last point in my previous post really has them thinking

 

"there is 1 other thing that I have on them but that is an off the record item as it is currently new and as yet untested.".

 

Can't wait until I can discuss it in more detail.

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Without the contract they cant get a decree also if they turn up with the said contract your defence would be that you have been put at a disadvantage to building a counterclaim due to their failure to comply with your CCA and S.A.R - (Subject Access Request) and that you consider their actions to be foolish as they have pursued this to court and then supplied the agreement and could have avoided court action at an earlier stage.

You have three choices on how to defend this IF they supply the agreement. No agreement no problem.

 

1. Ask the court to apply a sist pending the outcome of the test case.

2. Continuance to allow you to put together your counterclaim.

3. Go down the road with what you said in your pm.

 

I would go with 3 to start with and see how that goes, if it fails ask for 1

(if the charges arent more than is owed) then 2.

 

 

When it comes to the case don't labour to heavily on the summary criminal offence. You are in a civil court so the sheriff won't be overly interested. The "He is not entitled, while the default continues, to enforce the agreement" is the important bit in a civil court.

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Cheers BigMac. Much appreciated. I will update my thread as the days pass. They have been in contact twice now and are currently having their solicitors see what should be done. The last time to give an update on supplying me the info for the CCA and SAR, but they have been told it all has to go through their solicitors.

 

My take on this claim is that they expect most people would bury their heads in the sand and hope the court case disappears. But thanks to CAG we know differently.By default they would then get to claim back everything they can plus the legal costs for doing so. Thus the consumer has to pay up of have some form of arrestment put in place. I bet in 80% of cases that is how it goes, so in their eyes worth a shot.....

 

The last thing the plan for is someone with CAG behind them.

 

Option 3 it is .... lets see what they throw at me.

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Here is the Particulars they have put in the claim form.....don't look too hot to me.

 

I am in court tomorrow, can someone give me some pointers on shooting them down over the lack of information in the form.

 

"

 

1. The defender resides at the address as stated in the instance which is within the territory of this court and has been so resident for more than three months immediately prior to the raising of this action and is domiciled there. This court accordingly has jurisdiction. To the knowledge of the pursuer no proceedings are pending before any other court involving the present cause of action between the parties hereto nor is there any agreement between the parties prorogating jurisdiction over the subject matter of the present cause to another court. The nature and circumstances of the defender's residence are that he has a substantial connection with Scotland.

2. On or around 14/4/04 the pursuers on the instructions of the defender supplied goods and services in the form of *** MY CAR DETAILS***at a total cost of £3500 There is a balance outstanding of £3500 which is the sum sued for. The pursuers have made repeated requests to the defender for payment but the defender has refused or at least delaed to make payment and this action is therefore rendered necessary."

 

You will see they are saying that the car only cost £3500 when I got it 4 years ago, it was actually £13,000 yet another mistake.

 

yip that's all folks!!!!!!!!!!!

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