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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi to all


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Hi to everyone on this wonderful website. :p

I thought I would share with you all how my claim is going against the Halifax bank for just over £2k of charges that have been levied against me in the last 6 months (some charges levied because there was no funds for them to take a previous charge.. grrrr)

 

I went ahead this week with the request for disclosure uner the Data Protection Act for my charges, took the letter plus ID into the branch as requested, had it copied and stamped and paid the required fee... so far ok.

 

Went to use a cash point to withdraw £10 today (Saturday) to get a message saying available funding, £0, and to discuss my account with the branch.

Went into the branch in Aldershot, gave my details, and was politely informed as I was one of the people that was undertaking action against the bank, that my business was no longer wanted and my accounts have been frozen.

Upon asking for the cash that was in the account at the time of freezing, having just got paid; I was told to ring head office on a week day to discuss the moving of my account to another bank...

 

How can the bank treat its customers in this way???

I have been with the Halifax bank now for 19 years, even know most of the staff by name, yet a decision has been made on high to remove me from their customer base before I have even made any action, apart from the DPA letter.

 

 

I've now started the opening of another account with another bank and the tedious task of moving all my day to day banking, informing creditors and other institutes and cancelling DD's to ensure I can continue to live.

 

I don't have any polite workds for the way the Halifax treats its customers, so I wont say any, but I look forwards to hearing back from them soon as to my case.

 

Take care everyone and hope every single person here gets every single penny the banks have taken, the more that do it, the better.

 

Yours

David.

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Amazing. This is a serious thing to have happened. I have never heard of something like this happening before.

I think that you should start posting in the Halifax forum immediately and let people know.

Do you want to take some action about it?

 

If you are angry enough you could actually go to a county court tomorrow and get an emergency order at least to let you have access to your funds.

I'm not around very much today but post in the Halifax forum and if you want I can give you some pointers as to what to do about it.

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that is absolutely staggering :o , i'm fairly sure that they cant do this (surely not). however if this is the case, then not only should we not let them treat people in this way, then as bf says, its important that you post this information in the halifax foum so that other people can make alternative arrangements before commencing action

 

i know that hsbc have shut some accounts down, but they have given people 30 days notice first

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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Hi again...

I have moved my thread to the halifax page and added an addenduum to it with more news.

As to taking legal action against them for the freeze, I should have my new account ready to move into this week and I have borrowed enough for food and bills, so I am just going to go ahead with the MOVE order and then shut the account down with the halifax.

However I will add the details onto the other letters, informing them that I will add the freeze, as well as what I was informed at the branch (And I have independant witnesses to this) onto the court case if they do not settle in whole and full for the amount they owe me for charges.

Can you claim through the courts for hardship/embarresment and distress?

 

Yours

David

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