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    • Russia’s economy has been cut off from the global financial system - but it is still growing. Why?View the full article
    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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  • 4 weeks later...

No, I can't find one for this financial year but they started charging me 2.2 towards the end of last last year (so much for being on a debt management plan) so that will do as far as I am concerned. They did 'phone me up within the last 2 weeks and said they were charging me 30% but would be reducing it to 15% so that was the reason I asked and I do make some profit into the bargain if it comes off. Mustn't count chickens and all that...............

 

I tried calling them but can't get an answer on one tel number and told 'the other person has cleared' on expensive 0870 number.

 

 

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What do you mean by contractual interest? I just want to be clear that your understanding is the same as mine. Are you talking about the interest that has been charged on your penalty charges. Do you have a spreadsheet in mind that you plan to use?

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Perhaps I should have said compound interest. Yes I do mean interest on my charges. A statement has just arrived stating 30.9% is their usual rate. I would imagine they have charged me that for most of the life of this account but as I said earlier they appear to have been charging me 2.2% recently when charges were introduced, 30.9% for one month and 15% since then. Hence my reasoning that asking for 26.6% is not unreasonable. I am using the spreadsheet that ukaviator recommended. I just enter the interest rate, date and amount of charge and it works out the interest whilst showing how many days have elapsed since charge. I have amended prelim letter stating I am claiming compound interest. Perhaps I should claim 30.9% and put 26.6% in the alternative (along with 8%) when - if - I end up filing at court.

 

I've only had one cup of tea so not firing on all cylinders. Am I being greedy considering 30.9%. Definately, maybe...............

 

 

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Oh, no it's not (I think). I multiplied it in my head adding up to 26.6% when it should have been 26.4%. Have I not calculated correctly with you saying 30%? Oh well, letter gone off now. See what happens.

 

 

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Hi Sallyass

 

If you are claiming Compound Interest then you should use the current rate it says on your statement. Sometimes there are 2 rates, one for cash advances, and the other for spending with your card. If you do have 2 rates, then you can average the two and add that to every charge on your spreadsheet.

 

If you do claim compounded interest, you can't claim 8% as well, it's one or the other. If you ask for both you could have your claim thrown out for unjust enrichment.

 

If your actual APR is 30% a year, then that amount is what you ask for in Compounded Interest. After all it is the amount that they have charged you.

 

I would also file your claim with the N1 form, and don't use MCOL, as they will automatically stay your claim.

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Oh, no it's not (I think). I multiplied it in my head adding up to 26.6% when it should have been 26.4%. Have I not calculated correctly with you saying 30%? Oh well, letter gone off now. See what happens.
It's 30% because it's compounded. 2.2%x12=26.4 as you say, but that isn't how you work out compound interest. The formula is

 

(1 + 0.022)^12 - 1 = 0.298 = 29.8% (as near as makes no difference to 30%)

 

 

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So that's how it works, thanks Steve. Oh well, if they don't give me a refund in 2 weeks I will ask for 30% next time.

 

UK, thanks for looking. I meant giving the judge 3 alternatives, 26.4% or 30% or 8%. Creation has just one rate of 30.9% for everything on my card. I was just trying to not be too greedy as they stopped charging me interest for a while and are apparently only charging me 15% now. Why should I do them any favours though as you rightly pointed out they charged me the going rate.

 

 

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i also have a problem with creation had this account for a good 8 years. i am a single parent been in collage and uni for most of them. i just have noticed that they have been charging me payment protection only noticed it recently because its almost as much as my interest which is silly and when i told them i was struggling they told me about the protection when i got a copy and called them they told me they needed evidence i was on job seekers but can not claim as at uni. i am going to ask for my protection back although they said on the back of the statement no payments will be refunded. found your post intresting can i claim back any of these silly interest rates.

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Any excuse will do won't it!!!!! Can't claim 'cos you're not on jsa - pull the other one. You have been missold a PPI. Go looking for PPIs which I think you will find in the general section or there may be an entire section on it. CAG member 'Nightmare4banks' is very knowledgeable on this subject so why not look for threads started by him. Have you started your own thread? Don't let them bully you - just get even.

 

http://www.consumeractiongroup.co.uk/forum/payment-protection-insurance-ppi/131585-legal-question-ppi-credit.html

 

Have found this by him which you might find useful. :p

 

 

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True Steven, but I don't want the judge to think I am being greedy only going for compound. I am planning on just going for 30% in my next letter so the 8% will only appear on my N1 as an alternative. Were they charging one rate for cash withdrawals and a lower rate for amount outstanding I would have put 3 rates for the courts consideration but as they only have one rate for everything that is what I shall be claiming.

 

I have noticed (different subject) that you have your natwest claims resting as it were. Are you waiting for the test case to be resolved before submitting another claim to avoid it being thrown out as an abuse of court time, because this is what it says on one of my claims as I now have 2 cases in pipeline for same bank. Or am I getting my knickers in a twist for nothing? What I am hoping is that both cases will be looked at together in the fullness of time which must cut back on time allocated by the courts but we can assume that the banks will settle before any future court date as they did in the past.

 

 

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I have 2 NW claims on hold - the first is for my business account which is only a couple of charges whih I was going to use to test out some stuff on componund interest which has now been overtaken by events. i will probably drop this claim. The other is my son's credit card claim which is on hoold just because I have got too many other things going on. The same is true of the Next claim.

 

 

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i have also had major problems with creation, one of the problems was they put protection on and i never realised it. I only noticed it when it was almost as much as the protection they charged me. have since cancelled it in writing but they still found a way to get another payment did not get there in time they said. i argued this as i know it was there the day before next bill was printed but to no avail. however have since written to them to ask for SAR think they should send me the contract i signed. I spoke to the Ombusman about this and they said this company was not regulated untill 2005 and athough ive been paying insurance since at least 2003 could only try and claim from date of regulation. whilst on this subject does anyone know if i could argue the intrest rates they are charging its now 39.5% and i know thats not what i agree to and if I cant argue this does this mean they can basically charge what they want and as long as you owe them money you have to pay what they say surly something can be done carnt it. sorry I have used your thred but didnt know how to do a new one. but hope some of the info is relivent to you. plus will be intresting on the outcome. I also found out all the money i did pay in protection would never have even covered me because i was a student and not in work. will keep you updated on what happens next.

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Hi babygirl

 

If they have added charges to your account (eg for late payemnt) you should claim those back and possibly claim back all the protection (PPI) payemnts as well if you can show that the insurance is no use to you - ie it was mis-sold. The fact that they weren't regulated until 2005 is not relevant as far as this is concerned.

 

Unfortunately, they can increase the interest rate at will provided they give you warning in writing. If this is a store card, see if you can move the balance to another credit card with zero rate for transfers.

 

 

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  • 2 weeks later...

Hello people - did you miss me? I've been a bit busy sorting out group appeal against single status but I'm back now.

 

Had a letter from creation yesterday stating they do not agree with the OFT statement of 5 April 2006 but purely as a gesture of goodwill they have credited my account with the sum of £63 being the difference between what I am claiming and the £12 they say they are entitled to charge me. With my compounded interest rate now at 30% (thanks Steve) I am now claiming over £750. Dare I risk their wrath by telling them to take back their credit and cough up what they owe me? Letter going in post tomorrow.

 

 

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You can try telling them to take it back. Alternatively, acknowledge that you have received it but tell tem that you acceptit as a part settlement only and intend to carry on the claim for the rest, to court if necessary. Then go on to the next stage.

 

 

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Keep going papadak - we will follow your progress on your thread http://www.consumeractiongroup.co.uk/forum/store-cards/126200-selfridges-charges-re-claimable.html

 

(I'll get a mod to change the title now you know the answer to the question ;))

 

 

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