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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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No More Tears 2 ***SETTLED IN FULL***


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I'm expecting the same letter hedgehog, we seem to be on roughly the same time line. The 14 days from my Prelim are up on Monday and I fully expect some sort of standard reply. Thats why my LBA is already written and ready to be sent first thing Monday!

 

I also got offered an extended overdraft yesterday and a loan to pay off my overdraft and existing loan. I very much doubt they would have offered me this a year ago so why now?? Trying to butter me up I guess, well too late I wont need a loan when they pay me my £3111 in charges back!!

 

Good luck Hedgehog and I'll keep my eye out for your progress!

 

Louise

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Personally I'm not adding anything in about interest in my LBA and doubt I will if I have a partial offer like you have. They know that they will have to pay the 8% if you file with mcol and will highly likely offer the full amount before this time.

 

How long before you need to file with mcol, do they have a further 14 days?

 

If you want to mention the interest though, leave the first part in but dont mention that you would rather not go as far as court as they may take advantage of this and push you to the limit. If they think for one minute that you dont want to file with mcol then I reckon they could try it on and string this out.

 

Louise

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  • 3 weeks later...

Hi Hedgehog, I'm at the same stage as you are now, mcol tomorrow for me. I struggled for hours with this and thankfully S.A.R - (Subject Access Request)... helped me by listing the exact wording she used, hope this helps and thanks Sar...

 

P.s, Dont think her name is subject access request but it comes up automatically! And she is a life saver! Good luck Hedgehog, I shall follow your progress and hopefully we both get a bit fat cheque!

 

The claimant claims the return, by cheque, of money

taken by the defendant in the way of

charges over the last 6 years. The bank's

charges are a diproportionate penalty and

therefore unenforcable as they are contrary

to common law. Further, as a

disproportionate penalty they are invalid

under the Unfair contracts Terms Act 1977

s.4 and under the Unfair Terms in Consumer

Contracts Regulations 1999. para 8 and

sch.2 1 e. In the event that the charges

are not a penalty then they are nreasonable

within the meaning of the Supply of Goods

and services Act 1982 s.15. The bank have

declined to justify their charges. Total

charges of £xxxx

I also claim interest under section 69 of

the County Courts Act 1984 at the rate of

8% a year from xx/xx/2000 to xx/xx/2006 of £xxxx

and also interest at the

same rate up to the date of judgment or

earlier payment at a daily rate of 8%. The

total at xx/xx/xx is £xxxxx plus court

fees.

 

 

 

Louise

xx

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Haven't had an acknowledged claim yet but just received an offer from Colin Langdale for £2000. Promptly replied accepting as partial settlement and told them that I would be persuing the remaining £1808!! Just feels from somehow declining 2 grand from HSBC. Fingers crossed!

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C**p!!! I think this is usual though Hedgehog isn't it?? I bet I get the same thing too. How many days from when you issue your claim with mcol before you win by default or have to go to court?? On my mcol form it said the court was Northampton, I live near York! Not sure what happens next really, do you know?

 

Have you had an offer yet?

 

Good luck and hopefully they are using scare tactics!!

 

Louise

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I dont think they know their heads from their behinds at the mo! They must be totally snowed under with claims and LBA's etc.... Do we feel sorry for them??

 

Fingers crossed for you Hedgehog, hopefully this time next week we are all a little richer! Do you know how long HSBC have after the claim was issued to respond or settle before we can win by default?

 

Ever hopeful

 

Louise

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DOH, not happy, now I have to send a break down of charges to D & G solicitors...Wheezy did you send them that or did they just pay you up?

 

I sent a schedule of charges with my LBA and prelim but they didnt request one again. It all went really quickly to be honest.

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Well done Hedgehog!!! One down, one to go! Go get em!!!

 

I received full payment yesterday although not in cheque as requested. Received a letter from D G Solicitors telling me that the money would be paid into my account and a letter from HSBC saying the money was in my account. I requested a cheque but as I have probably been dipping into the settlement money for the last few days I dont think I can demand they take it back now. Can I?

 

Anyhow, you and Wardy are owed a beer or two!

 

Louise

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