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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DLC/Hillesden Citi Card please help


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So The Shadow, are you saying CCA requests are a watse of time now, I'm confused I've been waiting for mine for 3 years. Will I end up owing more than I could ever pay back in a life time due to added interest etc. Please can someone clarify the current situation on this, will an unsigned reconstructed agreement be aceppted by the courts as proof of my agreement to the terms within? Sorry if I'm being a bit dim but I really would like to know of the possible consequences of my actions and if those consequences have changed since I first started down this path.

 

 

thanks

 

 

Eli

 

Hi,

 

Unfortunately over time things change and the test cases have changed certain things. In an ideal world the abscense of a signed agreement should mean game over however the judiciary are certainly coming down on the side of creditors more and if you dont defend correctly or get the wrong judge then yes you could lose despite not having a s78 response.

 

As Coledog has stated they have opened the can of worms that is the CPR and hence you could if you wished send a CPR letter requesting the information. Citicards have always been slack in releasing information, indeed it seems they have tried to abstain from even giving the info to their own DCA's in the past.

 

S.

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Thanks for your replys. I am worried now as I had a call last week from DLC saying they had sent my agreement, it has not arrived yet but I have the feeling it's going to be a reconstructed one. I just read Shazza50's clash with them and she was very unlucky and now it seems they have gone for broke. Can you apeal should you get a DJ that choses to ignore the point of law that states you can not grant a judgement in favour of the claimant without seeing an enfocreable agreement.

 

 

I'm sorry to say there has never been such a point of law.

 

County court is based on probabilities not certainties and therefore they have to convince a judge 51% that you have had the money AND signed an enforceable agreement AND complied with all regulations and statutes to obtain money after a default has occured. You have to likewise convince the judge 51% that they have not and did not.

 

S.

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