Another Brighthouse Query

[Lefty]

We recently got in to arrears with our payments, as i have been off work the last 6 months through illness.

The contracts we have are all in my name.

My wife visited the store as i'm housebound to explain the situation.

Whilst there, they re-wrote the 5 agreements we have with them, making her sign them, although they are in my name!

Although the copies she was given, they told her she didn't need to sign, though they have signed the lenders part.

 

My query is, do they have a legal right to re-write an agreement without my consent?

And with my wifes signature, and the agreements clearly in my name, is this still now a legal document?

 

I'm also concerned that they told her not to sign our copies, though they have signed the lenders part.

 

Should i get her to sign and back-date them, as to when she signed the stores copies?

 

Many Thanks in advance for all your advice

 

Trev

 

Hi Trev

 

How far into the original agreements were you before you got into difficulty? Had you paid more than one third of the amounts?

 

If so, this tactic is very typical of Brighthouse.

 

By "re-setting" your agreements they have, in effect, taken away your consumer rights regarding early settlement and repossession. This means it's easier for them to take back their goods if you get into difficulty again. They will not require a court order, whereas before THEY DID!

 

My advice would be to return the new agreements and make it very clear that you do not acknowledge them as you did not sign them - nor did you negotiate (or ask for) an account re-set.

 

If your original agreements include optional service cover, simply by removing it can reduce your payments dramactically! (Plus, if your account(s) is in arrears, the service cover is not valid and you are paying for absolutely NOTHING!)

 

If you need any further help, get back to us.

 

 

Cheers

Lefty

[Lefty]

Bump Bumpity Bump!

 

Greetings folks!

 

Hopefully, we will have successfully lured you back to this thread via a “new post” notification email!

 

We are trying to collect stories of people's experience with Brighthouse. Eventually we would like to make up a dossier.

 

We would like to know about how Brighthouse staff have treated you, particularly if you have got behind with payments.

 

We would also like to know if you have been pressurised to take out any insurance or optional service cover (OSC).

 

Furthermore we would like to know about problems you have had with goods from this company and how Brighthouse have handled repairs or replacements.

 

Here is the link to the thread to post your stories.

 

 

 

http://www.consumeractiongroup.c o.uk/forum/brighthouse/131337-brighthouse-horror.html

 

 

Please don't add your story to this thread. Use the thread in the link above.

 

 

 

Cheers

Lefty