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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fighting my way out of debt - is a credit report from Experian any good?


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Well you really have 3 options.

 

1) you can take what debts you know about and pay them off at what they say.

2) you can take what debts you have and offer them a full and final settlement with what ever you want like, not allowed to pass on or chase for hte rest of the amount, data on your credit report removed etc. You must have this is writing so if they do agree to your F&F and terms make sure you have a signature from the company before you go and pay them.

3) you could CCA each and every company and find out if they have a credit agreemnt for you and if they have added any charges by sending them a S.A.R request. Then based on what you get back you can make your offers.

 

If they dont have a credit agreement then you dont have to pay them or you can just put them to the bottom of the pile for a full and final offer.

 

You need to go to the stickys above these threads and one called template letter. For a CCA you will need letter N.

 

This has a £1.00 charge that goes with it and it is best to send a POstal order or a cheque written buy a friend or family member. If you send a cheque from your bank add an extra letter but dont make it to ovboius. DONT sign the letter.

 

The reason i say dont sign the letter or send the po is DCA/ Creditors have been known to get photoshop happy and start copying and pasting on to credit agreements.

 

You will need to send this at least recorded delivery so you can prove it got to them as this is essential.

 

If you have any questions just give us a shout.

 

Chrissi

  • Haha 1

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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when step three is done you can actually claim back any charges they have put on your account As long as they DONT have a credit agreement this is a way that you can get the balance reuced even more.

 

It would be helpful if you could give us a bit more info on what the debts are as we maybe able to help u more as different debts have a few different rules.

 

If catalogues you would only need to add up the ammount you have in goods. minus the amount of other charges.

 

EG.

late payment fees+admistration charges+p&p+ payments made= deductable charges.

 

good you have recieved and kept - deductable charges = full and final settlement with conditions.

 

When you start to get replys back let us no and we will advise u further.

 

Chrissi

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Oh the digital signature thing. I have heard about it and there is a few threads on here that say the signature is copied but l can say l have never come across it so l cannot say they if they do or dont.

 

Chrissi

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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