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Councils, Council Tax and Equita Bailiffs

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Hello there,

Over the past few weeks we have moved house and have been sorting out our council tax etc. with a North London council. For about a year we have been attempting to pay council tax due for the last property we occupied and thought we had finally sorted it out. After a few phonecalls and letters I received the payment/bill form YESTERDAY - dated the 26th November 2007. There is a 14 day limit within which to pay, however I have missed this by ONE DAY. (I didn't know this until this morning)

So, I phoned said Council who told me to get lost effectively an sort it out with the bailiffs as there is absolutely no way they can or will take any payments regarding this matter.

This morning (quick off the mark aren't they) I received a letter from Equita Bailiffs:


Dear blah blah,

We refer to your council tax debt etc etc

As you have failed to accept our offer to pay half your debt this month and the balance in January 2008, your file has now been passed to our Removals team.


Etc etc etc...


WHAT OFFER? Failed to accept their offer????

I have the details of the bailiff and I don't know what to do.

All I wanted to do was pay this bloomin' debt and get on with it!


Please help, bearing in mind that the council WILL NOT take ANY payments or deal with the matter further.


Thanks in advance

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Guest ChloeJane

Hi there,


I would argue the point in that the Council sent the post, 2nd class mail without a doubt. They never send it first class and state that 2 days is by law allowed for second class post, so you are in fact within their time demands.


Tell them if they care to challenge this you will show the envelope (if you have it) to identify that you are well within the time frame given and if they seek to add uncessary costs when you have been willing to pay, then you will pursue every avenue of a formal complaint.


I say this because today, I had the same incident and just argued with the council for half an hour on the subject!! The date on the envelope states the 4th and I get it on the 7th. Try it and see?

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must also agree that the claim of the date the first letter was sent can be up to 2 weeks before you receive the letter. Is this the postroom workers fault.


You should phone the council/bailiff company on receipt of letter and state date no envelope and date of letter, they should then give you at least 7 days.

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I called them and the (rather rude) woman said that they "work on the date on the letter and that's final, you won't get anything else". I made the point re. the 2nd class postage etc and she said "well Mr *, we can't exactly control the mail that gets to you" (which, incidentally, is how I ended up in this council tax situation anyway, due to mail disappearing from our tray)


So, given this, I have posted a letter to the bailiffs stating my payment plan and intention to pay etc (using a modified version of a letter from this site) and copied the council in on it


I have the id and last name of the bailiff and have requested all info


not sure what else to do really

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  • 1 month later...

hi all, not sure if anyone will reply to this, rather old now.


I cannot get any contact from either the bailiffs or the council and now they are sending me removal order letters.

I've sent numerous letters to both parties and cannot get a response.

I have tried calling them, the council repeatedly tell me not to call them, call the bailiffs.

The bailiff doesn't answer or when he does, surprise surprise, "No, this isn't Mr Richardson, can I take a message?".


I am truly at the end of my tether, my mum's stressing out now, all I want do do is pay the darn money off.


Does anyone have any suggestions?

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Also note that they have still not informed me, despite my numerous requests, of the amount I have to pay.

All I know is the council's figure of around £1400.

The bailiff's have also never been to my property, I'm here everyday as I'm a home student so I would know.

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Can you contact Equita and say to them on the phone that you need to contact the bailiff about your account but cannot read his name....she will then give you his name over the phone. When you get this could you PM me please so that I can search our register.


I can then let you have an e-mail address for someone at Equita who will deal with your letter.

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