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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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washing machine problems - any advice


mdavids
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my point was you fully knew and understood at the time of purchase that you did not want to buy a high quality, high priced piece of equipment. you just wanted a cheaper model and you not care about quality beause after a couple of years ud just buy another one...

 

so why now complain that it has failed. by taking a 5 year watever happens does not make the product indestructable for 5 years. it just means there is a less hassle route to get it fixed then relying on your SOGA rights which may only be honoured by going to court.

 

hindsight says if you not want the same hassle in 2 years time spend a little more money and buy a higher quality product.

 

yes you do have upto 6 years for a replacement under SOGA. please read the word UPTO. again UPTO.

 

retailers are known to beleive the length of a manufacturers guarantee is the lifespan of the product. thats why some washing machines come with 5 year guarantees as standard and others come with only one. so asking a retailer to repair it under SOGA is hard especially with untrained store staff.. i would advise contacting the complaints department or someone higher up to get action

 

the only way to truly gain your SOGA rights is if you can somehow prove the life expectancy of the product via either a whitepaper or quote from the manufacturer. or by taking the retailer to court.

 

now think about hindsight. maybe its worth spending a little extra for the higher quality product if you dont like it when it fails. warrenties dont make things indestructable. if you dont want things repaired. then you might want to think about looking into a household insurance policy that does straight like for like swaps next day. they are better then warrenties or court cases

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