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    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.   IMG_1475.pdf IMG_1476.pdf IMG_1477.pdf
    • Please will you upload your documents in PDF format in future. It is unhelpful to have them in word format and also word documents will carry personal details relating to you and your computer.
    • Thanks for letting us know that you had a conversation with someone – I sort of imagined that you might tell us what the conversation was – who said what to whom…
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank of England Base Rate


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Does anyone know how often the bank meet to decide on base rates? I am not sure if it is once a month or every three months'. Not sure if I should fix my mortgage or wait and see if it goes down. It has already gone up by £400 per month.

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we generally seem to follow u.s. rates and their rates have just been cut personally i wouldnt fix my rate because the general feeling is our rates will probably go down instead of up this is just a personal view.

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I've never come across a tracker tied to LIBOR, Bona, as LIBOR can change up to 4 times a day. I'm not saying you're wrong but I've never seen one.

SVR's do have a relationship with LIBOR but don't change as often. If you were to go for a base rate tracker then it would be tied to base rate and the long term prognosis for that is probably downwards.

However, where fixed rates are concerned, the fix level is dependent on the banks' view of how interest rates are going to go over the period of the fix - they are out out make money of course.

Its impossible to give a general view on which is best; fixes are great if you can't afford an upward swing. If you're more flexible then a tracker could save you money if you think the rate will be below whatever rate you can fix at for a large percentage of the fix/discount term.

At present my own view is that a two year discount tracker is more likely to be cheaper over the next couple of years than a two year fix.

However, you need to factor in arrangement fees etc.

Certainly in the prime market there are very few true 'bargains' to be had - the payments are just structured in a different way.

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Sub prime lenders borrow on the libor market some of the time interest can change on a mortgage other than when the bank of england raises or lowers the rate if the libor market fluctuates in a critical way to when they borrowed the money this is what has been causeing problems with the sub prime market know one wants to lend to these guys so they dont have the money to service the accounts hence the hick in interest rates

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I don't disagree with any of that; I merely said I had never come across a LIBOR tracker, i.e. a mortgage product where the rate paid by the borrower moves with LIBOR.

There are any number of products that track base rate, some track the lender's own SVR. The SVR will have regard to LIBOR in many cases (or wherever else the mortgagee borrows its funds from) but isn't tied to it. I didn't say anywhere that LIBOR and base rate cannot move independently of one another; I'm not sure why you thought I did.

It all depends on the terms of the mortgage. If the rate is fixed/tied to base rate then the bank can't change the rate unless base rates change. If the rate is fixed to SVR then the bank can do what the hell it likes.

There are complex reasons behind the credit crunch mainly stemming from the sub prime crash on the US and debt parcels owned by a number of banks which are now worthless. The cause and effect of the interest rate hike isn't entirely straightforward as it is difficult ot spearate one from the other. Alot of it stems from distrust between the banks who don't know how much of this now worthless debt is being held by the other banks who want to borrow from them. They see the lending as more risky hence want a higher return to reflect that; its a vicious circle affecting the entire banking system. Rather like the old adage about an earthquake in California being caused by a butterfly flapping its wing in China.

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My Mortgaged moved when base rate stayed the same I was told it was because of the libor it wasnt a traker so thats probely why and i agree with what you say I was just saying what I know

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Most of the banks have recently put their SVR's up; it's not directly due to LIBOR going up but they do tend to follow each other because both LIBOR and the rate the banks are prepared to lend at are dependent on the same things. Not all lenders borrow at LIBOR in any event.

My current mortgage is a base rate tracker. They are widely available and are unaffected by any changes in LIBOR or the bank's SVR. All I have to worry about is the Bank of England and, although I don't share the view that base rate will fall in the next few months, I'm fairly confident it won't rise and the medium term trend is definitely downwards.

If you're taking a tracker then make sure it tracks base rate and not the bank's own SVR because there is nothing to stop the bank putting up the SVR whenever it wants.

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