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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unfair deposit deductions


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Questions for you all, i have had my deposit returned to me, but not my rent as i was asked to move out before my conract ended does rent act in the same way as deposit?

I wouldnt have thought so, thats probably why they just refunded the deposit as they knew you would have to fight harder for the rent

Can you give more details?

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Hi Guys

 

My partner and I are currently going through a dispute with our previous letting agent, same story as a few on here; they are making unreasonable deductions from our deposit. We began the tenancy 2 years ago so it was before the new Deposit Protection scheme.

 

They want to take £450 in the name of the landlady for Gardening Decorating and cleaning carpets.

 

As we were unaware of our rights we offered £130 for carpet cleaning but felt the other quotes were excessive and unreasonable.

 

We have asked for previous inspection reports and the signed Inventory.

 

They paddle round the issue and refuse to mention the Inventory but keep telling us they are waiting for the Landladies reply to our offer. It is now 5 weeks since we vacated the property.

 

What would our next action be..? and would I be correct in saying if they didn’t produce the Inventory signed by us we should withdraw our offer and request our full deposit is returned. And what is an acceptable time frame for a resolve?

 

Thanks for any help in this matter its very much appreciated

Stevie hi and welcome

I assume you havent had to sign a new tenancy agreement in the last 2 years?

 

You need to write asking for your full deposit back, give them 14 days, if there was no check out inventory then they cant prove what it was like

Also you are entitled to see breakdowns and quotes for the alleged work that was done

 

Same for you tasco, get writing and keep everything in writing dont phone them

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