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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hp agreement problem**WON**


pebs
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Will try to keep this as short as possible.

Bought a car on (high rate) finance 18 months ago. It broke down within 3 days was "repaired" went back to the garage 2 wks later when it broke down again and then again 4 months later. It was again repaired and was fine for 3 months although it never had no power then it broke down again, took it back the garage and the garage was closed down.

Last xmas I rang the finance company who told me to put it into a garage of there choice where it was inspected on 4 occasions they said they could not pin point why it was breaking down and agreed with me the car had no power and was shaking.

I then paid another garage to replace the coils and fix the electrics to see if this would help but it still was running badly eventually in april this year it broke down completly and has been on my driveway ever since.

I have made no payments since (although have been in full contact with the finance company) they have not defaulted me but said the car is my responsibility to repair and all they can offer me is a voluntary termination with me still being liable for £4000. I think this is unfair as it was obviously faulty from day 1........can anyone offer me some advice please?

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welcome are a night mare. they refuse to respond to any letters. any you do send use recorded delievery and keep copys. after 11 letters with no response i issued court claim. do not take a consolidation loan from them.

send a subject access request, cost £10.00. pm me when u have it. the sooner this lot are put out of business the better

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they charge me £25 to send a letter, also when I ring them they say they have been trying to ring me, but I have no calls from them. I aked them what number they are ringing me on and they told me a number that has never been mine!

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with your sar request a cca and inform them you are disputing the account. that way they cant default you while it in dispute. carry on making payments until you receive documentation. they have to send documents by law. they defaulted me the court will remove that. chances are your agreement is useless. does not conform to the consumer credit act. they get muppets to fill it out. no doubt they have included ppi

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