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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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me vs the woolwich


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Hi Everyone

 

Starting my own thread so that I can share my experience of claiming back unlawful bank charges from Woolwich.

 

SAR is just about to be posted off to them, I've addressed it to the Woolwich PLC as that's who my account was with and am sending it to their Bexleyheath HQ.

 

Watch this space :)

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  • 4 weeks later...

Hi Post

 

Out of interest what address did you send everything to? I'm sending it to their Bexleyheath one as I know it's their hq and it's on the back of my credit report.

 

 

What point are you at with your claim? All experiences and advice are gratefully received.

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  • 2 months later...

Merry christmas and happy new year people :)

 

The SAR info was due back on the 10 December and received nothing, I know they received it because they acknowledged receipt on 1/11/07 and advised what office they were forwarding it to. Today a letter has gone out to this address requesting that they respond with the info by return.

 

I asked for help on another thread of mine and wondered if anyone has had a similar experience and how they got it resolved.

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  • 4 weeks later...

Update

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6971-data-protection-act-non.html

 

Woolwich ignored my LBA that was sent after a polite 7 day reminder, one of the site helpers PT kindly gave me the above link for the claim particulars for N1 court form when the company does not comply with SAR request. I have completed the N1 and have included all relevant correspondence and signature receipts, got Thursday afternoon off work, so will be popping into the court to deliver the claim.

Disappointed that I have had to resort to court action at such an early stage.

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  • 1 month later...

Help needed

 

I submitted a judgement against Woolwich back in February for copies of my statements and have recieved a notice of issue from the county court as well as a copy the court form and the bundle that I submitted. What do I do now? I don't understand the form, do I sit and wait or do I have to return. Completely stuck.

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Got advice on another thread re notice of issue, all I had to do was sit back and wait. Today a notice that acknowledgement of service has been filed on 20/03/08 and that Woolwich intend on defending all of the claim and they have 28 days to do so, that's the 17 April.

 

Don't really understand the process or know what to expect so am nervous but with CAG I'm positive and I know that I have the amazing support of many individuals here.

 

I am really miffed that they've got the nerve to defend when all I want is my copy statements and I've claimed back the £30 cost for court and an additional £10 for the letters, postage, petrol and parking for the court process. Is that really unreasonable of me?

 

Will keep posting.

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  • 3 weeks later...

On Friday just gone I received a letter from the woolwich saying that they acknowledge that it is not cost effective to allow the matter to escalate to court and that they have requested my copy statements.

 

Saturday morning the postman knocked on the door with a huge envelope containing my statements, I've gone through and noticed that there are about 5 pages missing and will be requesting that they are forwarded to myself before I cancel the claim, they have also offered to refund my £40 fee.

 

After adding all the charges together, the total was £1000.

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Update - Woolwich immediately emailed through all statements including those missing. I have notified the court I no longer wish to pursue through the courts as it has been settled out of court and I have accepted Woolwichs offer for £40 (£30 court fee and £10 out of pocket costs for filing it) and the production of statements.

 

As said in previous thread the bank charges add up to £1000 plus interest, next letter is ready to go with the schedule of charges. I have a few addresses that I could write to, if anyone happens to read this thread and know of the best address to send to please say otherwise I will send to their registered address in E14.

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  • 3 weeks later...

Update - Sent out the letter requesting refund for bank charges totalling £1000, their 14 days to respond was due back this Friday coming, Tuesday gone I got a letter from them saying they believe their charges are lawful though they will hold onto my complaint/request and deal with once the outcome of the case has been determined.

 

What do I do now? Should I just wait until the court case or should I issue the LBA? I will look for the answer elsewhere on the forum and post back.

I love CAG!

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  • 2 weeks later...

Update

 

Got a response back from Woolwich acknowledging receipit of my request for a refund of charges but it has been put on hold until a decision has been made and at this time they do not consider them to be unlawful.

 

I responded with an LBA. They have a week on Tuesday to respond before I submit the N1 form.

I love CAG!

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  • 1 month later...

I want to submit the N1 and have copied the details from the step by step guide on CAG but it doesn't include anything about removing the default, does this come later or am I blind as a bat and completely missed it?

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  • 2 weeks later...
  • 1 month later...
  • 1 month later...

Hi people

 

I'm aware the appeal was this week and have saved the judgement paper by the judge but it doesn't make one bit of sense to me. Are we entitled to our money back now or do we have to wait further?

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