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    • HI   Ah that little lets downgrade it to a Stage 1 Complaint so it looks like wee dealt with it properly if the Regulator looks at our books/files.   It's a tactic Housing Association use even my own recently tried that and I refused to let them get away with it.   So you respond to the Customer Service Manager NOT BY PHONE unless you can record the call.   To Customer Service Manager   Following our telephone conversation on XX/XX/2021 reference my Formal  Complaint you informed me that my Complaint was being dealt with as a Stage 1 Complaint.   I find this unacceptable as this Complaint was made via T&C online Portal with Acknowledgement receipt from T%C of my Complaint in July 2021 and T&C have now only decided to deal with this after I recently had to Hand Deliver (16th Sept 2021) that Complaint to your Office which is  unacceptable.   Therefore T&C have had from July 2021 to resolve this Complaint as per your own Stage 1 Complaint procedure and I quote:   Stage 1: Your complaint will be allocated to a member of staff who will contact you within 2 working days to discuss your complaint and understand the problem. We aim to resolve complaints within 10 working days, but sometimes investigations can take longer. In this case we’ll let you know, keep you updated and agree a timescale for our response with you. As the above has not been carried out and was only acted upon as previously stated when I hand delivered  my Complaint again on 16th Sept 2021 to your Office this is not a Stage 1 Complaint as T&C have Failed to carryout the above Stage 1 Complaint Procedure since July 2021 therefore my Complaint should be Escalated to a Stage 2 Complaint as per your own Complaints Procedure. If T%C refuse to escalate this Complaint to Stage 2 I require full Clarification as to why.        
    • Hi guys, I have recently found this website and have been reading a lot regarding Hermes scandals. Thanks a lot to all the people running and supporting this forum. Doing lord's work. Here is my case, hope I can get some help. On 07/08/2021, I used Hermes service to ship my laptop however the laptop never reached its intended destination.  On 16/08/2021, I had a chat with their representative over the phone to get an update on the situation. I was told they will start a brief investigation to find my laptop. After a long wait, on 14/09/2021, it was confirmed that my laptop was indeed lost. On 25/09/2021, I filled in the compensation form.  On 27/09/2021, I received compensation of £20 + postage of £5.80. On 28/09/2021, I asked them to review their compensation and reimburse me in full. (Formal complaint) The laptop was purchased on 02/08/2021 priced at £1049. Do have a PayPal invoice for it. I did not use Hermes insurance as I didn't have any trouble with their deliveries in the past. The parcel was declared as a laptop. I have prepared a letter of claim to send them as soon as they reject my request to pay in full. Few questions, I couldn't find answers about: Do i need to send email to Hermes with letter of claim or post? Next steps: Wait for formal complaint's response..  Submit letter of claim, wait 2 weeks, then register and issue complain on money claim county court website? Hope i can get some feedback on my letter of claim.   Letter of claim1.pdf
    • See all resources available if you would like to become an apprentice in Coventry.View the full article
    • Funny you should mention it-I have today got a letter from the court telling me the judge's comments 'there is no record of an email of 23 July 2021 with the Help With Fees application' 'the Help With Fees code was not generated until either 21 April 2021 or 18 August 2021 and so cannot have been included in an email sent on 23 July 2021'.  'If you want to set aside the order of 2 Aug 2021(I assume that's the one that no-one vhas received,vacating the case) you must make an N244 application  and pay the fee of £255 or submit a Help With Fees application'.   They don't even know when the code was generated and have no idea whether this was before or after the email was sent to them...    
    • The US carmaker vows to "lead America's shift to electric vehicles" with largest ever factory.View the full article
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me vs the woolwich


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Hi Everyone

 

Starting my own thread so that I can share my experience of claiming back unlawful bank charges from Woolwich.

 

SAR is just about to be posted off to them, I've addressed it to the Woolwich PLC as that's who my account was with and am sending it to their Bexleyheath HQ.

 

Watch this space :)

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  • 4 weeks later...

Thanks Zootscoot.

 

What a nightmare, RM lost my SAR and postal order in the post strike so off I go for round 2 on payday. Fingers x'd it gets there this time.

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Hi Post

 

Out of interest what address did you send everything to? I'm sending it to their Bexleyheath one as I know it's their hq and it's on the back of my credit report.

 

 

What point are you at with your claim? All experiences and advice are gratefully received.

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  • 2 months later...

Merry christmas and happy new year people :)

 

The SAR info was due back on the 10 December and received nothing, I know they received it because they acknowledged receipt on 1/11/07 and advised what office they were forwarding it to. Today a letter has gone out to this address requesting that they respond with the info by return.

 

I asked for help on another thread of mine and wondered if anyone has had a similar experience and how they got it resolved.

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  • 4 weeks later...

Update

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6971-data-protection-act-non.html

 

Woolwich ignored my LBA that was sent after a polite 7 day reminder, one of the site helpers PT kindly gave me the above link for the claim particulars for N1 court form when the company does not comply with SAR request. I have completed the N1 and have included all relevant correspondence and signature receipts, got Thursday afternoon off work, so will be popping into the court to deliver the claim.

Disappointed that I have had to resort to court action at such an early stage.

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  • 1 month later...

Help needed

 

I submitted a judgement against Woolwich back in February for copies of my statements and have recieved a notice of issue from the county court as well as a copy the court form and the bundle that I submitted. What do I do now? I don't understand the form, do I sit and wait or do I have to return. Completely stuck.

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Got advice on another thread re notice of issue, all I had to do was sit back and wait. Today a notice that acknowledgement of service has been filed on 20/03/08 and that Woolwich intend on defending all of the claim and they have 28 days to do so, that's the 17 April.

 

Don't really understand the process or know what to expect so am nervous but with CAG I'm positive and I know that I have the amazing support of many individuals here.

 

I am really miffed that they've got the nerve to defend when all I want is my copy statements and I've claimed back the £30 cost for court and an additional £10 for the letters, postage, petrol and parking for the court process. Is that really unreasonable of me?

 

Will keep posting.

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  • 3 weeks later...

On Friday just gone I received a letter from the woolwich saying that they acknowledge that it is not cost effective to allow the matter to escalate to court and that they have requested my copy statements.

 

Saturday morning the postman knocked on the door with a huge envelope containing my statements, I've gone through and noticed that there are about 5 pages missing and will be requesting that they are forwarded to myself before I cancel the claim, they have also offered to refund my £40 fee.

 

After adding all the charges together, the total was £1000.

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Update - Woolwich immediately emailed through all statements including those missing. I have notified the court I no longer wish to pursue through the courts as it has been settled out of court and I have accepted Woolwichs offer for £40 (£30 court fee and £10 out of pocket costs for filing it) and the production of statements.

 

As said in previous thread the bank charges add up to £1000 plus interest, next letter is ready to go with the schedule of charges. I have a few addresses that I could write to, if anyone happens to read this thread and know of the best address to send to please say otherwise I will send to their registered address in E14.

I love CAG!

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  • 3 weeks later...

Update - Sent out the letter requesting refund for bank charges totalling £1000, their 14 days to respond was due back this Friday coming, Tuesday gone I got a letter from them saying they believe their charges are lawful though they will hold onto my complaint/request and deal with once the outcome of the case has been determined.

 

What do I do now? Should I just wait until the court case or should I issue the LBA? I will look for the answer elsewhere on the forum and post back.

I love CAG!

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  • 2 weeks later...

Update

 

Got a response back from Woolwich acknowledging receipit of my request for a refund of charges but it has been put on hold until a decision has been made and at this time they do not consider them to be unlawful.

 

I responded with an LBA. They have a week on Tuesday to respond before I submit the N1 form.

I love CAG!

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  • 1 month later...

I want to submit the N1 and have copied the details from the step by step guide on CAG but it doesn't include anything about removing the default, does this come later or am I blind as a bat and completely missed it?

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  • 2 weeks later...
  • 1 month later...
  • 1 month later...

Hi people

 

I'm aware the appeal was this week and have saved the judgement paper by the judge but it doesn't make one bit of sense to me. Are we entitled to our money back now or do we have to wait further?

I love CAG!

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