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Found 3 results

  1. Hi all, Just the outline of the issue should be enough! Bought a car in March 2014 from a Nissan franchise. Noticed some rust which was fixed under the Nissan manufacturers paint warranty in August / September 2014. When this was repaired, I was assured that the metal would be treated to prevent repeat bubbling under the paint (I was asking whether a new tailgate would be fitted, but it was resprayed). Fast forward to now, I have noticed some bubbling under the paint in the same two places again, approximately 18 months after the repair. I believe that the manufacturer (as opposed to the dealer) repaired under their paint warranty. My expectation is that I should not be experiencing the same problem in the same places again so soon, but I don't know what my rights are. I would rather not approach the supplying dealer (also the repairer) as I ended up issuing claims against them through the CC for other matter related to the vehicle. (They settled before it reached court, and the paintwork was never part of that claim). Thanks
  2. Hi All I wanted to get some feedback from people as i feel like i want to take action against Volkswagen. My mum purchased an ex demo car from Shepherds Volkswagen in Bishops Stortford (now managed by the Vindis franchise). It came with a three your warranty and the car has literally just passed it's warranty by about eight months. In the last few months the car paintwork is bubbling. Back panels, side panels, roof etc. VW have acknowledged this is a problem and offered to contribute half of the repair bill. They have also acknowledged through their dealers that "something was done to the car" (ie it was resprayed) before they sold it to my mum. They have even offered to discount a new car in acknowledgement that it is poorly done. My question is that if the work is that poor and job was done by a dealer then surely they should put this right fully? Who buys a car where the paint bubbles, fractures and peels away within four years? No one! And why do people buy Volkwwagens - because they are allegedly well built and manufactured. I've done a lot of reading online and this seems to be a known poor quality area for VW. I am so angry that my mum has purchased a car from a reputable manufacturer, thinking it will last her and now they know it's a problem, only want to cover half of it. Please can you let me know any thoughts on how i can get this sorted or take it further. Nick
  3. Good afternoon all, I'm really hoping for some guidance, on what's turning out to be a stressfull car purchase. 06/07/12: Saw second hand BMW 5 Series (Touring) for sale at a certain well known dealer (Motherwell branch. I live in Wrexham). I emailed their web-sales team to start negotiations and pose questions regarding the vehicle (considering the 250 miles train journey required). Questions below: What warranty does the car come with and is it local or national (i.e Car Care Plan)? How long / many miles until next service is due? Does it come with 12 months MOT? What's front and rear tyre wear like (mm's)? What does iDrive detail for each diagnostic point (miles til oil check, break fluid, pads and discs)? Are there any external dents, scratches or scuffs (alloys included)? Internal scratches or tears? Has the car been in any accidents / had any structural / aesthetic repair work? Received a reply as follows: Used cars are sold with 2 months warranty. Warranty repairs can be done in any ***** branch. In some exceptional cases we can authorise work to be carried out by separate VAT registered garages, but that’s at the branch manager’s discretion. ** Serviced and MOTd by us on 22nd June 2012 At least 6mm tread on all tyres iDrive shows 19000 miles for everything except brake pads, which show 28000 miles No damage on the bodywork or interior No evidence of accidents/structural or aesthetic repair work having been done. 07/07/12: Took the two trains and one bus trip required to get to the dealer in Motherwell, and after a long wait (50 mins) was able to see the car. IT looked to be a stunning, silver 5 Series, and despite it raining heavily and being overcast, I took time to wipe as much water from the panels to check for dents, scratches and blemishes. It all looked fine, and I continued to purchase the car. Driving home, I stopped near home (as the car was now dry) to appreciate the car (I drove a 52 plate Corsa before this!). I was absolutely gutted to see that there were patches on the bonnet, both sides and the roof. They're highly visible in direct sunlight, and during visit to a local bodyshop I learned they were called 'bag marks'. There were other issues present too (darker, defined patches on the bonnet, which I've learned are moisture marks, and some fairly deep scratching to a few panels). The guy at the repair place advised that the car had received a majority re-spray, and that although the respray was generally very good, and that the issues present could happen to any body repairer, the issues weren't acceptable and should have been dealt with. I contacted the dealers, and sent through photographs of the issues, asking for their assistance. Their reply, in a nutshell, was 'tough luck', as I'd checked the car over and bought it as seen. Their argument is that a 58 plate car should be expected to have bodywork issues. My argument is that I'd received a written response from them to advise the car was without damage, and that there was no evidence of repair work, and I see this as a SoGA issue. 08/07/12 to 15/07/12: Emails back and forth, basically saying the same things. 15/07/12: After speaking with another customer of the local bodywork repair place (luckily a solicitor), I sent an email and letter detailing the problems, and that they had 7 days to respond, regarding covering the cost of repairs, or receiving the vehicle back (I'd prefer to keep the car, as mechanically, it appears sound). 20/07/12 to 27/07/12: Family holiday. Returned on 27th July to find no responses to my email / letter. I guess my question is, is it unreasonable of me to expect them to address the issues? I understand I bought the vehicle and drove it away, but it was only when the vehicle was in sunlight that I could see the problems (numerous 'bag marks', on all panels other than the tail of the vehicle, moisture marks and fairly deep scratches in 4 or 5 locations). Do I have a case? If so, is it clear? Thanks so much, in advance, for any guidance you can offer.
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