I wanted to get some feedback from people as i feel like i want to take action against Volkswagen. My mum purchased an ex demo car from Shepherds Volkswagen in Bishops Stortford (now managed by the Vindis franchise). It came with a three your warranty and the car has literally just passed it's warranty by about eight months.
In the last few months the car paintwork is bubbling. Back panels, side panels, roof etc. VW have acknowledged this is a problem and offered to contribute half of the repair bill. They have also acknowledged through their dealers that "something was done to the car" (ie it was resprayed) before they sold it to my mum. They have even offered to discount a new car in acknowledgement that it is poorly done.
My question is that if the work is that poor and job was done by a dealer then surely they should put this right fully?
Who buys a car where the paint bubbles, fractures and peels away within four years? No one!
And why do people buy Volkwwagens - because they are allegedly well built and manufactured.
I've done a lot of reading online and this seems to be a known poor quality area for VW.
I am so angry that my mum has purchased a car from a reputable manufacturer, thinking it will last her and now they know it's a problem, only want to cover half of it.
Please can you let me know any thoughts on how i can get this sorted or take it further.