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Showing results for tags 'ignorance'.
Posting this here as it may get more views. Months.. maybe a year? Ago, I received the wonga redress letter. Wonga were included in my DRO so the balance should have been cleared. Their offer to me was something like £50 off my balance.. Which is zero.. But that is not how they see it.. As I had a zero balance from the DRO, I contested this, especially since Wonga started all my PDL issues and were horrible. I never heard back. I have sent numerous formal complaints and heard zilch. What can I do?
I am wanting to know if anyone has any way to speak to BT and actually get listened to. We used to have several lines with BT Business, two mobiles and two fixed lines. We cancelled these at the end of the contract as we had closed the business and both gone back into employment. BT completely ignored us when we cancelled these lines, the fixed lines were based at our home, and we switched the lines to Sky after drawing a blank with BT. However, BT continued to bill us, even threatening to cut off our one residential line well after we were established paying line rental to Sky. I have