Would appreciate a bit of help if possible.
I signed up to their Act Now Alerts service and was not "alerted" when I exceeded my limit. I've been trying to point this out to them for over a year now and during which time they've continually applied defaults to my account (FOS were useless as they said that fees were applied in line with T&C and didn't address the non-notification).
The case seems to be being passed around the entire Consumer Care Team with no acknowledgement of fault.
Any advice please? Does anyone have a contact address for a master and commander?