Unfortunately 7 working days later and still no refund or action. Lee has contacted me by email and said that a refund has been processed and that the file would be removed from the credit reference agencies. The file is still showing with experian and equifax. No refund yet. It may be that lee has taken action, but at the moment it looks as though this is another broken set of promises from vodafone CS.

Thank you. I can understand the incompetence - probably due to zero CS training and poor leadership. However, it is being lied to on many occasions by various 'managers' that really gets me. "Just wait another 2 days and I'll call you back"... like I said 17 times lol.

My vodafone account number is ........ Having returned the new iPhone 6 within 3 days of taking out the contract to cancel, over 5 months later I have yet to receive a refund for the £201 I am owed have today received a final demand letter threatening to involve a debt collection company. I have visited the store on 7 occasions, and spent countless hours on the phone and on online chat attempting to get this resolved. On 17 occasions; yes I have counted, a member of staff from either the store/phone/online have promised they will call me back. On literally NO occasions this has happened. I am at my wits end. I will be turning up at head office during my day off next week if this is not resolved soonest!! I have used the web form with the cat reference code so hoping 'lee' or whoever will finally take an interest in this. My vodafone reference number for the web form is #11420834