08 Fiat Bravo: Broken Turbo Complaint was made live against Epic Motors - response to customer's complaint: I have found this problem to be one of the most hardest and frustrated customer's to help. Everything I have tried he has rejected, I had a transporter outside his house within 24 hours of him phoning me for his vehicle to be collected and fixed under warranty. He rejected this which made things harder to deal with, there has been a lack of communication and understanding from both sides. I have been trading in cars for over 30 years and have never come across a customer that has left me so frustrated. I have gone out of my way to try and help this customer, but for what ever reason he could not see this. Hopefully everything has now been sorted as turbo is being fixed under warranty as previously suffered to customer.

I'm Jamie from Epic car motors, we sold the Fiat Bravo to a Mr T. M., sadly to say after 3 weeks of ownership the turbo had problems. Mr M. phoned me on a Sunday morning about the problem, by Monday I had a transporter organised to come and collect the vehicle, which the turbo was covered under the warranty. There was a lot of frustration, and a lot of mis-understanding with customer. He has been one of the most difficult people to deal with and left me frustrated. I went out of my way to help this customer, but was banging my head against a brick wall in any suggestions I made. In 30 years of trading this is the only complaint I have had on the Internet, but good news the turbo is being fixed under warranty.