Before you rush a reply to them, use tihis forum for help and advise on how to handle it. I jumped in at first before i foung this forum, but then used the advice given to me and it worked great. Just be aware the Parking companys may be listening sometimes on here.

just received a letter today from UKCPS. Cancelled charge, yet another goodwill gesture. Thank you for all the help and support from this site. Well done. Donation on way

I took your advice and sent UKCPS a letter on the 22nd November stating that since they had rejected my appeal on 17th November then I require a valid code for the independent appeals service POPLA, where VCS vs Ibbotson will be used as why the charge must be cancelled or alternatively UKCPS Ltd could cancel the charge in writing forthwith. Also asked for any photos / data they hold relating to me. Not heard anything since. Should I send a follow up letter or just wait.

disr, I am in exactly the same position with UKCPS for the same reason see my thread Advice on this Parking Charge Notice - West Quay Retail Park, HULL - UKCPS I also received exactly the same letter from them ( its a standard reply). I have taken armadillo71 advice and sent them a letter for a POPLA. Also read the Ibbotson court case. There appear to be many instances of this ' leaving the site' with UKCPS across the country. Even if the driver stays and a passenger leaves.

Yes it is West Quay Retail Park, Hull and UKCPS. But the retail parks name does not exist, checked with the council and the shops addresses. UKCPS are new on this area and called it a retail park. I have attached an Ariel view of the car park and shops, with arrows to the shops entrance. To access the Computer Shop ( which is now vacant and for let) you have to leave the car park area through the large open canopy at Staples und up the public footpath. It is part of the same building as Staples. I have also attached a close up of one of the new UKCPS signs. Not sure what they mean by 'site'. Also it does not say the car park is only for customers of theses shops. I have checked and their last letter which rejected my appeal was headed ' Request For Further Information ' and had no POPLA code anywhere. Hope this helps. Thanks

Please see my thread posted today " Advice on this Parking Charge Notice" posted today. I am in the same position as yourself. One thing I found is that West Quay Retail Park does not exist. Checked with the council and the shops addresses. Maybe thats why they use the word ' site'. I intend to ask for any data or photographic evidence that they are holding.

REF - West Quay Retail Park, HULL - UKCPS Hello all, Can anyone help with advice. I parked in a fairly small car park which has 4 – 5 shopping units ( Staples etc ) dotted around one end. The car park has a drive through entrance and exit. It is fairly open to walk out onto the public footpath around the car park and shops. I parked here to do a quick shop at a couple of the shops around the car park. Parked up then walked to the public footpath at the entrance where I waited a couple of minutes for a friend to drop off my medication which I had left in his car. Then I walked across the car park to the first shop. In all less than 10 min since I left my car. Done my shopping and back to my car within 30 min. Found a Charge notice on my car stating that ‘ Driver or passengers observed leaving the site’ £100 charge etc. There is no charge to park here and some new notices around the car park stating in large letters stating ‘ Contractual Agreement ‘ 1 hr maximum stay. Then in a lot smaller letters ‘ You must park in authorised bays’ also ‘Parking vehicle and leaving / walking off site will result in the issue of a Parking Charge Notice.’ I appealed stating that I parked my car, walked to the footpath collected my medication for my critical medical condition from a friend, walked to the shop did my shopping and left well within the 1 hr. Also the signs are small lettering, some are high on lamp posts and none are near any of the pedestrian walk out areas. I maintained that I stayed in the vicinity of the car park and only shopped at the store at the end of the car park then left. Just received a letter saying my appeal has been rejected and if I want to make an second appeal this must be done within 7 days with additional information. You may also appeal through an independent appeals system, details of which will be sent at the appropriate time. This is a company that have just been newly brought onto this car park and have called it a Retail Park. I have some questions to ask them, - On the location they state it is a Retail Park. Which it is not. None of the 4 shops in this area quote a Retail Park. The city council do not have it down as a Retail Park. - What is there clarification of ‘ Leaving a site’. - What are the boundaries of this so called site. Any advice would be greatly appreciated. If I have to I intend to take my chance in court.