Am interested to know what happened to your father-in-law as the same thing has happened to me. Hastings have sold our car with no agreement from us nor even an offer accepted. They now say there's nothing they can do.

Glad that you're happy. Our car has just been sold by them without our permission . The staff we have dealt with have been inept and now we have no car - sold to someone else under their Auto Release scheme even though we had not agreed to anything. Now they say " we made mistakes but the car has been sold "

My husband was bullied at work and we took advice about constructive dismissal-it's plagued with difficulties. I'd take the Voluntary Redundancy and be glad to get away from them. Life's too short and people like that don't change.

Oh do be careful-we did that and they have just sold our car without our permission or having agreed to their offer. The accident wasn't our fault and the other party accepted full liability. I feel like we've been mugged.

Apologies for the length of this!!! :mad2:On November 16th 2012 our car was hit by a council van while parked at work. My husband reported it and Hastings sent it away to Nationwide for the damage to be assessed. We were given a hire car which was sub-contracted to Enterprise. The council's insurers accepted full liability and wanted to deal with us directly but we were advised to deal with our own company first to see what they would offer. On 26th November I rang them and they had deemed it a total loss-the damage was to the bumper,rear lights and a small part of the body work. My husband was advised by the initial representative that he would be able to buy the car back. We were asked to send all our documents showing full service history etc-year's MOT etc etc which we did so that they could assess the value.(6th Dec) We received the tax disc back from Copart on the 4th December saying that our vehicle was in safe storage. On the 20th December, Enterprise telephoned to ask if we had heard from Hastings. We said No. They said they'd been in contact with Hastings who said they should have phoned us but they were so busy-could we phone them? We didn't hear anything. We received a letter dated 19th December,2012 on the 28th December as a receipt for the safe arrival of the documents. On the 4th January,2013 we had a phone call from Enterprise saying the 3rd party insurers were cancelling the hire car as it was taking too long. WE were advised to phone them to get it extended. We waited on hold for 40 mins and eventually got through to a rep who promised to extend the hire car for another week. He told us the offer they had come up with. We were not happy with it and doubted that everything had been taken into account. IT certainly wouldn't allow us to buy a similar car. The rep said to my husband he could cancel the claim and get it repaired himself which was different to what we had been told at the start. The next day Enterprise phoned to say they had not heard of the extension and we would be liable for the cost. At 11.40 we had a call from someone else at Hastings saying the hire car was to go back and they would send us a replacement but from another company but not until Monday.I tried to contact On Saturday we emailed our first complaint to the company at the poor communication etc. On Monday(7th) we had the second hire car delivered to us and when I telephoned Hastings to find what was happening to the first was told it had been extended for another week and that the new hire would be collected! This meant that the same driver who had just dropped off the car came back to collect it . WE spoke to a senior loss adjuster about our complaint (8th) -he agreed that the offer was too low and that he would work on it. He spoke to my husband on Saturday and agreed to up the offer, return our car to us and then said " OH bad news-it's been sold" Today I received a notification from the DVLA that we are no longer the registered owner of the vehicle. The Senior loss adjuster accepts that they have made mistakes and not dealt with things properly but the car has been sold by Copart and there is nothing they can do. I have contacted the FOS but that all takes time and I feel like I have been mugged. We did everything that was asked of us but have met with incompetence and misinformation at every turn. Does anyone have any advice?