Rich44, starting tomorrow at 9am you and your wife need to make a nuisance of yourselves. Phone regarding the tax credits first, as this is the simplest to sort out. The adviser on the phone should be able to fix the mistake there and then if you or your wife explains it to them. Then call ESA. The person on the phone knows very little, they are basically a glorified 'call handler'. If you struggle on the phone, you can give permission for your wife to talk on your behalf and then pass the phone over. You need to explain the situation and request an urgent callback from the supervisor of the decision maker responsible for your claim. Exp

Also noticed your complaints have been through their system. Maybe you need to write a letter of complaint and start at the beginning to Shrills CEO, send recorded delivery and keep proof of postage and receipt. Also if you receive a N1 CLAIM FORM, come back immediately for advice.

Bar that They can't include penalty or default fees in the sum detailed on a dn Write to the OC Demand they remove the defective default in 14 days Else a formal complaint will be issued to the ICO Dx