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    • Apologies dx100uk  I did not put the answers in red  Thank you all for your patience. H
    • Which Court have you received the claim from ? Northampton  Name of the Claimant ? Overdales solicitors  How many defendant's  joint or self ?  Self Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  13 may 2024 What is the claim for – the reason they have issued the claim? the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account 4546384809766042. The defendant faild to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. The dbt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ?   Not to my knowledge. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  No Do you recall how you entered into the agreement...On line /In branch/By post ?  Online but it was for a smaller amount they kept on increasing this with me asking Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  It was assigned to a debt collection agency  Were you aware the account had been assigned – did you receive a Notice of Assignment? yes  Did you receive a Default Notice from the original creditor?  Yes I also made offers to pay original creditor a smaller amount but was not replied to Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  No Why did you cease payments? I was made redundant and got a less paid job I also spent some time on furlough during covid and spent some 3 months on ssp off work. What was the date of your last payment?  May 2021 Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes at the time I communicated with all my creditor's that I was running out of funds to pay the original agreements once my redundancy money ran out that was when my accounts defaulted. I then wrote to all my creditor's with pro rata offers of payments but debt collectors took over the accounts.
    • Just an update for all. I received about a letter every other week, increasing in threat levels. Then I hadn't had one for a about two weeks, then Saturday received a carbon copy of the very first letter they sent me in February. Made me laugh, rinse and repeat. 
    • So, your response was not received by the SCP as you did not send it with a valid stamp. Therefore, from my two option in post #14, the first option is the only one available to you, but you do not have the option of asking to be sentenced at the fixed penalty level as the reason the SCP did not receive your response was down to you. Here's a reminder of what to do: Respond to the SJPN by pleading “Not Guilty” to both charges. In the “Reasons for pleading Not Guilty” box state that you are willing to plead guilty to the speeding charge providing, and only providing, the “Fail to Provide Driver's Details" (FtP) charge is dropped. This is a tried and tested method to deal with your problem and is almost always successful. Before the pandemic it was necessary to attend court to do this "deal" because it needs the agreement of the police prosecutor.. During the pandemic courts made every effort to have as few  people as possible attend and they began doing this deal under the "Single Justice" procedure without the defendant's attendance. Some courts have carried this procedure on whilst others have reverted to a personal attendance being necessary. If you are required to attend, your case will be taken out of the SJ procedure and you will be given a date for a hearing in the normal Magistrates' Court. If that is the way they do it in the area involved you will have to attend, see the prosecutor and offer your "deal" in person. 
    • what device are you using? copy all the questions then come here to this thread and paste them. then answer each question click on red give answers here. when done  hit submit reply bottom right.  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Me and Harrington Brooks


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I too started a DMP with Harrington Brooks in Apr/May 2013, and

 

 

to be completely honest up until a few months ago hadn't REALLY had any issues.

 

 

It all stemmed from when I called them in May this year to find out where my plan was upto as I was pretty sure it had all been paid off.

 

 

The employee checked my account and apologised having realised that actually my plan had finished in April

but they had continued making payments to the creditors.

 

 

As I was within 3 days of my standing order, I couldn't cancel it,

but she assured me as soon as those days had past she would refund that payment.

 

 

With regards to the already existing overpayments to my creditors she had apparently contacted them

and they would be issuing me a cheque for those amounts overpaid.

 

I received my refund from HB a few days later but not creditors,

 

 

left it a few weeks as i know how companies drag their heels when needing to return money.

Still no money from creditors

 

 

called them directly.

 

 

Both companies were surprised HB had said this and didn't even know I had overpaid,

but yes looking at my account they could see it.

 

 

However, as HB had entered into a DMP agreement with them they couldn't refund the money to my bank account it had to go to HB's.

 

 

I spoke to HB and after a few heated discussions they conceded that yes they were at fault

and that they don't have regular contact with their financial department so it may take a while to sort out.

 

Another month passes and still no word,

 

 

I call HB again, this time apparently I've changed my address so they can't talk with the creditors due to failing security questions.

 

 

I check with the creditors the information they have on me, and all is correct.

 

 

I call HB and get the usual, OK will raise this and expect a response within a few days.

 

Nothing.

 

This back and forth continues for a couple of months until I get really angry and get through to a manager...finally.

 

 

He's as useful as a sandbox in the desert.

The constant response is,

we don't know when/if it has cleared into our account yet because "Creditors often lie" a

nd "They refund lump sums not individual cases".

The creditor says this is not the case and the payment actually left their accounts over 8 weeks ago now.

With my account number attached as a reference for HB.

 

Around 4 weeks ago I contact HB again, and finally get one of my refunds processed, £64 something.

However my second refund £144 odd is still outstanding.

I then receive an email from HB 2 days later saying that both refunds will be processed within the next couple of days.

Doesn't happen,

 

 

I contact them again and am told this is just a generic email and the money hasn't actually hit our accounts yet.

 

Now I've given up dealing with them and am trying to ascertain whether I can claim a refund for the monthly charges

they made for me to use their DMP service under Consumer or financial regulations,

considering their continued failure at communication and money issues.

 

 

Yes, I am now fully aware that one should avoid them like the plague now so please no obvious comments as that.

 

Please can anyone help with me the next steps,

 

 

While I am no longer desperate for the £144,

it's still a modest bit of cash that certainly wouldn't go amiss

and when I think of the hundreds I've lined HBs pockets with

I get really angry with their lack of actually running a competent financial or helpful service.

 

Thanks for reading this.

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Have you sent Harrington Brooks a Subject Access Request ? It is in your own interest to have as much information as you can and this is one way of obtaining it.

 

It will cost you £10.00 - the company have 40 calendar days in which to respond.

 

I suspect you might end up having to make a complaint to the Financial Ombudsman, but your first move should be to send an Official Complaint to HB's head office - if no satisfactory response from them, you can then escalate to the ombudsman or even issue a claim against HB if it is considered worthwhile !

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request

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I would contact the FCA as a matter of urgency.

 

 

we already know they are under the spotlight.

 

 

dx

 

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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