Re:Dealing with Credit Management Services through Bank Does it make a differance. Handed in my Data Protection Act request today and paid my £10 to Royal Bank Of Scotland branch.

Got staff member to sign receipt varifying ive paid for subject access request.

Was informed it will be sent to Credit Management services who are dealing with my account,and they will receive it by wednesday.

Can anyone tell me if they are a debt collection body within the bank and if it will need a differant line of procedure, i currently owe them £1069 with an agreed payment of £11,for a combined loan and overdraft.

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Davieh

DPA letter Handed in 10th August.Await reply.

Has your bank been in arrears ???

They tend to pass accounts that are in arrears to this branch in Scotland. I had the same issue, but sent everything to the branch I opened with. Everything is going according to plan.

So don't worry, just send it all to your local bank and they will do the necessary.

Has your bank been in arrears ???

 

They tend to pass accounts that are in arrears to this branch in Scotland. I had the same issue, but sent everything to the branch I opened with. Everything is going according to plan.

 

So don't worry, just send it all to your local bank and they will do the necessary.

Thanks for the reply Tomba

my account got into trouble last year when i lost my job.

i went without any income for 7 weeks roughly and could not pay my overdraft or loan payments. The bank then took my card of me, passed my account onto this body(Credit Management Services),who are presently charging me £11 pound odd a month interest.My original debt was £2200 from last year my insurance payments run out this month.

If i can ask one more question can i claim money back from the interest these guys are charging each month along with my other charges i will be going for.

Once again thanks for the reply much appreciated.

Hmmm, not sure if you can actually. The interest they are charging is for a service.

I maybe completely wrong though, anyone else got a view ?

bump

So, let me get this right, your bank balance was £1000 overdrawn, your bank then paid in £600 making you £400 overdrawn, then realised this was an error and took it back out again. Where does Direct Line come into this?

No My account was closed last year Direct Line insurance have been paying my loan at £69 a month and loangaurd insurance at £44 a month.

the account is under Credit Management Services.

I received a letter saying my balance is £3xx they now say it was an error and are going to put back £6xx onto balance.

I understand now, so the insurance was paying the loan for you but then reclaimed the money. Do you have your insurance policy handy? Did the bank sell you the insurance or did you take it out seperately? Have you complied with the terms on the insurance policy (eg informed them in writing of your employment stoppong etc.)?

If the bank sold you the policy then, as agents, they are partially liable for the problem. This is not a strong area for me and there are many members on here more knowledgable. It will give them a head start if you answer the above questions though.

Yes banks sold me the insurance when i took out loangaurd with them, and also when i took out loan with them.I informed insurance company right away when made unemployed in writing,as i needed to in order to get payments made from them.

Dont have policy at hand will have to start hunting.

What a mess, after being passed from pillar to post i have had £6xx credited to my account, only for it to be took back out again yesterday.Credit Management insist was credited and debited by my insurance company.

Phoned insurance company who deny or have no information regarding any payments of this kind being made to my account.

Credit Management are sending me the account details along with ref no(Different referance number to my references for my loan and overdraft references).

Informed insurance company about this unknown ref no, inform me to send statement from CM.

Seems to me someone has made a major error somewhere.

Can anyone tell me what i can do about this or who i can complain to.

BUMP

Its kind of unclear what has happened, can you break it down into a timeline and a bit more specifically?

August last year account frozen and passed onto Credit Management Sevices.

Insurance been paying my loan and overdraft payments on a monthly basis since.

2 weeks ago my balance was £1xxx last week was £4xx.

So large sum was paid in a week and a half ago, according to CMS, by my insurance, only for them to take it back again yesterday (informed of none of this taking place).I only noticed it when checking my balance.

The insurance are claiming they have no knowledge of this.

Balance now back to were it was 2 weeks ago.

Are they allowed to take money of £654 out of my account without my knowledge i beleive they have paid it in by mistake then took it back out again,now the insurance have the cheek to deny all knowledge.

Im awaiting written confirmation that the insurance did indeed make these payments on 8th Aug then took them back out 17th Aug.

Im not sure what to do about it though or who i complain to.

Bank failed to send my Data Protection Act request said it is due to backlog of requests.

40 days was up on the 20th of september telephone conversations an absolute nightmare no one seems to know what they are doing or are able to provide me with the proper information.

Will be corresponding in writing from now on however expecting more errors in my account as i had last week again.

Wonder what would have happened if i hadnt noticed the error eh?

Will be sending letter of DPA non compliance tommorow as they said i would have it in 7 to 10 days.

Anyone else experiencing problems since joining this site i feel as if i am being constantly messed about.