chris vs Barclays (or woolwich)

[Chris_TDM]

Firstly hello to everyone! :grin:

 

My issue at the moment is certainly not a new one. It seems EVERYONE has been through the 'reclaiming bank charges' experience and eventually received an outcome of some sort. However that's just my problem, I haven't heard a word from them!!

I originally contacted my bank (woolwich) back in April asking for a statement but received no answer. I then asked them again, along with my new a barclays branch, in August (i was out of the country for some months). This time a got a nice response form Barclays (still nothing from woolwich) saying they had forwarded my request to the relevant dept and I should receive a response in 10 days. I thought perhaps finally I would get somewhere but received no such response. So I wrote another nasty letter to Barclays saying something along the lines of "WTF!!!"

.....no response!!

 

Although have recorded each delivery of the letters I have sent that's hardly useful when I receive no response at all! All I want to do is register my claim!! Something that EVERYBODY in the country seems to have done effortlessly!

 

Any advice on the steps I should take next would be really appreciated!

[Michael Browne]

Did you merely send a letter or did you make a DPA SAR and enclose the £10 fee?

 

If not see here:

http://www.consumeractiongroup.c o....s-library/516-

[Chris_TDM]

Did you merely send a letter or did you make a Data Protection Act S.A.R - (Subject Access Request) and enclose the £10 fee?

 

If not see here:

http://www.consumeractiongroup.c o....s-library/516-

 

Well actually no i didn't do that. But I sent the exact same letter that the rest of the world sent and they seemed to receive a response, how can it be that I didn't?....and not only a response but they received their statements and finally an offer of payment.

[Michael Browne]

Under the DPA the bank is allowed to charge a maximum of £10. Without the fee they are under no obligation to comply with your request.

See here:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

[slick132]

Hi Chris,

 

Welcome to Barclays forum.

 

If you are going to successfully take a multinational bank to court, you have to do it right or you will lose.

 

You failed to apply for the info in an enforceable way - so the bank has ignored you. Send the SAR from this link - http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html - Personalise the letter, enclose your pay't and send it off Rec'd Del'y.

 

Read this and you will see how the process works - http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-reclaiming-bank-charges.html. If you follow this guidance you will be successful.

 

Help is on hand here when you need.

 

Slick

[Chris_TDM]

Thanks for the replies guys!

 

I feel a bit embarrassed that I may have over looked that detail. I'll get straight onto rectifying the situation tomorrow.

 

 

I understand most people aren’t even receiving their reimbursements whilst the OFT are pursuing this court case though at least I can register my claim.

 

 

[slick132]

Exactly, get your claim started properly ASAP.

 

By time you get state's from bank and send 1st 2 reclaim letters, OFT case may be resolved anyway.

 

Slick

[Chris_TDM]

Furthermore, does anyone know the correct address to send it to?

 

I have searched other threads and a number of different addesses are suggested. I have previously sent my letters to the Clacton on Sea address but I have little confidence that that is the correct one. Other users suggest the Barclays address at 1 churchll place in london and even a few more pop up!!

 

Any ideas which will guarantee me a response?

 

[saintly_1]

I sent mine to 1 Churchill Place if thats any help

[Michael Browne]

Since you now have your account at Barclays:

 

 

BARCLAYS BANK:

Barclays Data Protection

Radbroke Hall

Knutsford

Cheshire

WA16 9EU