My letter outling the details of penalties, and giving 14 days notice before taking bank to court, was received by RBS on 23/03. I chased it up today to be told that it can take up to eight weeks for them to process and settle these compensation claims and when I mentioned 'courts', I was told quite bluntly to "go ahead"; so I did.

I later rang the RBS to tell them I'd calculated the charges, plus interest and it was greatly increased and I was very disappointed with the customer service and this woman, who was much nicer than the previous person I spoke to, told me that my claim is being dealt with as we speak and I should hear something withing 4-6 weeks!! Is this right? I told her that I've already put the claim through to the courts and she said I should cancel and wait because they are entitled to up to eight weeks processing time. What do you think?

Many thanks.

I think people should stop ringing the banks and getting themselves confused.

The banks are only entitled to 28 days by virtue of the fact that theres a bit of court guidance that says it is reasonable to give them 28 days notice before filing a claim.

If they fail to respond to the prelim and lab letters then file at court, add Sec 69 interest if you haven't asked for contractual interest, also add your costs based on the fact that they have been unreasonable.

if they fail to respond to prelim and LBA with anything other than standard fob off letters then they are IMHO being unreasonable, if you don't think your time and effort is something you want to argue over when it comes to negotiating settlement you can always drop it.

JMHO

Glenn

Have to agree. The guide on this site is far more truthful than anything the bank is going to tell you. They said your charges were fair, so why should you believe them when they say you have to wait 8 weeks?

Incidentally, if you sent your LBA on 23/02 (I guess you mean feb?), then you are outside of your own deadline so you are right to have already filed your court claim.

Continue as you are, head over to the FAQ forum and the Guidance notes and get up to speed on filing your court claim.