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    • Have we seen your court bundle?   If we haven't then it's probably an idea to post it up here especially the index page and the witness statement so we can see if there is anything which might need adding or changing 
    • "Care to briefly tell someone who isn't tech savvy - i.e. me! - how you did this?" Its pretty simple although not obvious. You open the google maps app > click your profile picture > Click Timeline from the list > click today > choose the date you want to see the timeline from. Then you'll see your timeline for that day. Often, places you have visited will have a question mark beside them where google wants you confirm you have actually visited. You either click 'yes' if you have, or you click 'edit' to enter the actual place you visited. Sometimes, you'll see 'Missing visit' This probably happens if your internet connection has dropped out at that time. You simply click 'Add visit' and enter the place. The internet on my crappy phone often loses connection so I have to do that alot.   OK dx, understood mate. 
    • I have now been given a court date vs Evri, 4th Sept 2024. I have completed my court bundle, when am I expected to send copies to the court and Evri and should it be in hard copy or electronic? The Notice of Allocation states that no later than 7 days before the directions hearing both parties must send to the other party their final offers to settle. Does this mean I will have to tell Evri what I'm willing to settle? Rgds, J
    • Sorry  Noted x   Ok how about this to the CEO? I know it sounds super desperate but lets call a spade a spade here, I am super desperate: Dear Sir, On 29th November 2023 I took out a loan of £5000 with you. Unfortunately very early into 2024 I found myself in financial difficulty (unexpected bills and two episodes of sickness and the tax office getting my tax code wrong resulting in less pay for two months) and I contacted you (MCB) on 13th February 2024 asking if there was any way I could extend the length of my loan to 36 months. I fully explained why I was requesting this and asked for your help. I did not receive a reply to that email so I again contacted you on 7th March 2024 to advise you of a change in my circumstances which resulted in me having to take out a DMP and asking you to confirm that the direct debit had been cancelled. You would have also received confirmation of this DMP from StepChange but you did not acknowledge receipt of my email. I have only managed to make one payment from my loan but did try and contact MCB to discuss extending my loan, help etc.  I have now therefore fallen behind on several of my debts, yours included, and as a result you have lodged a Cifas marker against my name for "evasion of payment", which has resulted in me having to change banks, which has been an extremely difficult process because of the Cifas marker. I do not feel you have been fair or given me the opportunity to fully explain my situation to you before you lodged the marker against my name. I appreciate it is a business and you have acted accordingly, but I did try to make contact to arrange alternative arrangements and at no point, not even to this day, did I ever intend to not repay my loan. I cannot stress to you enough how much this has affected my mental health. I am having trouble sleeping and my existing health condition has been exacerbated by all of this. What I would like you to do is to please, please remove the Cifas marker and let me make arrangements to pay the loan back through a DMP.  Please sir, I am begging for your help here. I am not a dishonest person and I have never been in a situation like this before. I am desperately trying to make things right but this marker is killing me. Please can you help me? I look forward to hearing from you. Yours faithfully,
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Snoopy v RBOS - success! but I have a question...


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Many thanks to all who organise this site, as I have just received £88 charges back from RBOS (that was all I was owed, just one month's charges).

 

I sent the preliminary letter (reworded, I'm afraid I found the language a bit OTT) to my branch (Swindon) on Thursday and got a reply today! (I've always found my branch staff to be very efficient - which is why I stay.)

 

Anyway, just one question, if anyone can help... they've given me the usual about believing their charges are 'fair, reasonable and transparent' and they've refunded the charges as a 'gesture of goodwill'. They've then gone on to say that 'Acceptance by you of this payment will be in full and final settlement of all claims you may have relating to our charges.' I'm assuming that this is not enforceable for any charges they may apply in the future... does anyone know? I'm thinking I should write back along the lines of... thanks for the gesture but I reserve the right to reclaim any future charges... or should I just leave it and cross that bridge later?

 

Thanks in advance for any help.

 

PS. Please accept my donation in thanks for your help in getting my money back.

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Guest Lueeze

Wite to them thanking them for the refund, but you will not accept future charges to the account. Somehwere Spiceskull has a letter he wrote to his bank advising that they are not to take future payments. You have to look for it under the HSBC threads...

 

Lou x

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Hi,

 

Thanks for that. I'm sending them this today:

 

Thank you for your prompt reply to our previous letter and thank you for your goodwill gesture of refunding our money.

 

We accept this payment in full and final settlement of this claim only but do not accept your assertion that these charges are legal. You acknowledge that you are in discussion with the OFT in relation to credit card charges and I infer that you do not believe bank accounts to be included. However, I refer you to the OFT document, ‘
Calculating fair default charges in credit card contracts.
A statement of the OFT's position
’(Apr 2006), which states

 

In our view the basic principles set out here also apply to other analogous default charges in consumer contracts, for example in agreements for bank overdrafts, mortgages and store card agreements. We invite the banks to reconsider such charges accordingly.

 

We hope therefore that you will make no further punitive charges on our accounts but if you choose not to follow the advice of the OFT we will reclaim any such charges.

 

Will keep you posted...

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As this is my first post, my apologies if its the wrong section.

I am about to issue a Bluey against RBoS. The usually letter saying "transparent charges etc and matter closed.

 

I am advised by them to issue proceedings to the Edinburgh office, but the on line Court page says Enland and wales only, can anyone advise please?

 

Thanks

 

Chris

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As this is my first post, my apologies if its the wrong section.

I am about to issue a Bluey against RBoS. The usually letter saying "transparent charges etc and matter closed.

 

I am advised by them to issue proceedings to the Edinburgh office, but the on line Court page says Enland and wales only, can anyone advise please?

 

Thanks

 

Chris

please could you start this claim in a new thread. You are hijacking someone else's thread and it makes the confusing for everybody to follow both claims.
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Many thanks to all who organise this site, as I have just received £88 charges back from RBOS (that was all I was owed, just one month's charges).

 

I sent the preliminary letter (reworded, I'm afraid I found the language a bit OTT) to my branch (Swindon) on Thursday and got a reply today! (I've always found my branch staff to be very efficient - which is why I stay.)

 

Anyway, just one question, if anyone can help... they've given me the usual about believing their charges are 'fair, reasonable and transparent' and they've refunded the charges as a 'gesture of goodwill'. They've then gone on to say that 'Acceptance by you of this payment will be in full and final settlement of all claims you may have relating to our charges.' I'm assuming that this is not enforceable for any charges they may apply in the future... does anyone know? I'm thinking I should write back along the lines of... thanks for the gesture but I reserve the right to reclaim any future charges... or should I just leave it and cross that bridge later?

 

Thanks in advance for any help.

 

PS. Please accept my donation in thanks for your help in getting my money back.

 

There is no need to reply to their letter and no need to worry about being prevented from claiming future charges.

 

You have not agreed to anything. They have sent you the money which was sent to without asking you to agree anything in advance. They cannot unilaterally impose conditions on you.

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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