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    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I am having the same problem at the moment............

Just recieved a letter from travelodge stating they want £150 within 10 days

My problem is that I booked 3 rooms, 2 for friends and I have two £150 bills!

One in my name and one in their name

 

I am a non smoker, so wasnt smoking in my room.

I have no idea what happend in my friends rooms as i didnt stay in there.

 

anyone know what i can do for the £150 fine in my room?

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I am having the same problem at the moment............

Just recieved a letter from travelodge stating they want £150 within 10 days

My problem is that I booked 3 rooms, 2 for friends and I have two £150 bills!

One in my name and one in their name

 

I am a non smoker, so wasnt smoking in my room.

I have no idea what happend in my friends rooms as i didnt stay in there.

 

anyone know what i can do for the £150 fine in my room?

 

Welcome to CAG.

 

You will need to start your own thread.

 

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Amazing....civil recovery for smoking in a room, where next. If it was me I would ignore it....I would love this to get to court and then stand up in front of a judge and state that I didn't smoke....what proof do they have that it was YOU, the only thing that connects you with this is that you paid for the room....what a joke !!....keep us posted.

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The link works...its crs (2)

 

I agree with the above, it is very unllikely they would pursue this to court, firstly what is their proof ?. Secondly even if you did smoke, what exactly does the £150 cover ? (I very much doubt they employed a 'specialist' cleaner), I also doubt they turned anyone away because the room was unavailable, it sounmds like a nice lil earner for them though.

 

A simple letter back saying, you did not smoke, you did not breach their T & C's and that you shall charge them for any further correspondence is what i would recommend.

 

Andy

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I was just reading the other thread on this from 1 year ago...it seems they charged the amount to the persons card, so be careful they don't decide to just take money from your account.....

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I was just reading the other thread on this from 1 year ago...it seems they charged the amount to the persons card, so be careful they don't decide to just take money from your account.....

 

The OP should consider cancelling his card today to thwart any such attempt.

 

Being a non smoker would be easily provable to a judge too - GP's and anti smoking clinics have those machines that can tell by carbon dioxide in lungs or something.

 

I also wouldn't be surprised if it was a housemaid or other member of staff having a crafty one, and then blaming the OP to avoid getting caught.

 

Or maybe the company just randomly applies these smoking "fines" in their own little Speculative Invoicing scheme.

[sIGPIC][/sIGPIC]

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CIVIL RECOVERY SOLUTIONS LIMITED

2ND FLOOR

145-157 ST JOHN STREET

LONDON

UNITED KINGDOM

EC1V 4PY

 

 

Registration Number: Z1819860

Date Registered: 01 July 2009 Registration Expires: 30 June 2011

 

Data Controller: CIVIL RECOVERY SOLUTIONS LIMITED

 

Address:

2 KING STREET

NOTTINGHAM

NG1 2AX

This register entry describes, in very general terms, the personal data being processed by:

CIVIL RECOVERY SOLUTIONS LIMITED

 

This register entry contains personal data held for 4 purpose(s)

Purpose 1

 

Staff Administration

Purpose Description:

Appointments or removals, pay, discipline, superannuation, work management or other personnel matters in relation to the staff of the data controller.

Data subjects are:

Staff including volunteers, agents, temporary and casual workers

Relatives, guardians and associates of the data subject

Data classes are:

Personal Details

Family, Lifestyle and Social Circumstances

Education and Training Details

Employment Details

Financial Details

Racial or Ethnic Origin

Religious or Other Beliefs Of A Similar Nature

Physical or Mental Health or Condition

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Data subjects themselves

Relatives, guardians or other persons associated with the data subject

Current, past or prospective employers of the data subject

Education, training establishments and examining bodies

Suppliers, providers of goods or services

Financial organisations and advisers

Central Government

Employment and recruitment agencies

Transfers:

None outside the European Economic Area

Purpose 2

 

Debt Administration and Factoring

Purpose Description:

The tracing of consumer and commercial debtors and the collection on behalf of creditors. The purchasing of trade debts, including rentals and instalment credit payments, from business.

Data subjects are:

Customers and clients

Relatives, guardians and associates of the data subject

Data classes are:

Personal Details

Financial Details

Goods or Services Provided

Offences (Including Alleged Offences)

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Data subjects themselves

Relatives, guardians or other persons associated with the data subject

Current, past or prospective employers of the data subject

Business associates and other professional advisers

Other companies in the same group as the data controller

Suppliers, providers of goods or services

Credit reference agencies

Debt collection and tracing agencies

Traders in personal data

Central Government

Courts / Tribunals

Transfers:

None outside the European Economic Area

Purpose 3

 

Advertising, Marketing & Public Relations

Purpose Description:

Advertising or marketing the business of the data controller, activity, goods or services and promoting public relations in connection with that business or activity, or those goods or services.

Data subjects are:

Customers and clients

Complainants, correspondents and enquirers

Advisers, consultants and other professional experts

Data classes are:

Personal Details

Family, Lifestyle and Social Circumstances

Goods or Services Provided

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Data subjects themselves

Business associates and other professional advisers

Suppliers, providers of goods or services

Transfers:

None outside the European Economic Area

Purpose 4

 

Accounts & Records

Purpose Description:

Keeping accounts related to any business or other activity carried on by the data controller, or deciding whether to accept any person as a customer or supplier, or keeping records of purchases, sales or other transactions for the purpose of ensuring that the requisite payments and deliveries are made or services provided by him or to him in respect of those transactions, or for the purpose of making financial or management forecasts to assist him in the conduct of any such business or activity

Data subjects are:

Customers and clients

Suppliers

Complainants, correspondents and enquirers

Data classes are:

Personal Details

Financial Details

Goods or Services Provided

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Business associates and other professional advisers

Employees and agents of the data controller

Other companies in the same group as the data controller

Suppliers, providers of goods or services

Financial organisations and advisers

Credit reference agencies

Debt collection and tracing agencies

Central Government

Transfers:

None outside the European Economic Area

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The 0871 number is whats put me off phoning CRS to complain about it, I have phoned the hotel direct and they have said i need to deal with their civil recovery agent.

 

I have searched google for smoking fine travelodge and smoking charge travelodge and found quite a few other people that have had the same problem after staying at a travelodge hotel, so i definately wont be booking another travelodge again in a hurry!

 

Looks like i will have to phone their 0871 number on monday as was unable to find an alternative to 0871 288 3823 on saynoto0870.

 

so, you think i should contact OFT and trading standards?

 

thanks

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Why do you have to phone? there is a perfectly good mail system, use that.

 

You should never phone anyone like this unless you can record the phone call. Anything said that is not legal or goes against you will be denied at a later date should you need to recount it. With a letter, you have a hard copy for use later if required.

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The OP should write back and state that he is a non-smoker and ask for what evidence they have that he is responsible for any cleaning done to his room. As for the other guests, no doubt the hotel will have their details so why arn't they persuing them seperately? The OP cannot be expected to be responsible for their actions bheind closed doors just because he booked the room(s). I doubt if Thomas Cook would be liable for people smoking in hotel rooms booked via them.

 

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  • 2 weeks later...

Hello everyone

 

I wrote back to CRS to explain that i dont smoke, my wife smokes, but smoked outside the front door of hotel.

I also said that i absolutly hate the smell of smoke, wife doesnt smoke in our house and wouldnt even think of smoking in hotel room.

 

I also said that i have no idea what went on in the other room i booked for a friend as i didnt stay in there, but friend said he didnt smoke.

 

 

I have received a letter back from CRS saying that have been in contact with travelodge who have said there was definatly smoking as the rooms smelt of smoke.

I am liable for both rooms as i booked them, even though only slept in one!

 

They said they are going to gain witness statements etc from staff to say there was a smell of smoke after we left.

 

Any idea what would happen in court? there was definatly no smoking in my room!

 

 

thanks for your help!

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Hello...

 

Here is what the letter says now:

 

----------------------------------------------------------------------

 

We have discussed your correspindence with travelodge and as you were the booker of both the rooms you are liable for both claims.

 

Travelodge have confirmed that when the rooms were cleaned there was a strong smell of cigarette smoke in both rooms. In addition to this there was a plastic bag placed over the smoke detector in one of the rooms.

 

By your own admission your partner was smoking during the course of the night. The fact that your partner went outside to smoke is not proof that they did not smoke in the room at any stage during your stay. If this was true then room would not have smelt so strongly of smoke upon your departure.

 

Our clients staff will provide a witness statement confirming this if the matter progresses to court. They will also sign a statement of truth stating that the contents of their statements are accurate and true. Our clients staff have no reason to falisify such claims.

 

Travelodge's terms and conditions are clearly set out on line when you make a booking. These terms state at clause 5.5.4 "you must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your booking without refund and require you to leave the otel immediately. You authorise us to charge you any costs we incur if you smoke or cause famage in our hotel incuding costs for specialist cleaning (to make the room fit for sale as a non smoking environment and the cost of the room for any time period it is unusable..."

 

to succeed in a claim travelodge have to show that on the balance of probabillities you were smoking in the room, and based on the evidence provided by their staff they will be able to succeed in this.

 

We would like to help you resolve this claim as early as possible; payment can be made via our website (ukcrs.com/pay.php) at any time alternatively call 08712883823.

 

----------------------------------------------------------------------

 

Anyone help? i didnt smoke in my room!

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Dear sirs....I am not able to supervise guests for 24 hours in other hotel rooms. I would suggest that this is completely unreasonable as neither myself or my wife smoked in the hotel. I suggest that the matter taken to court where my solicitor will fight this vigorously and claim all associated costs.

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