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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The MP's campaign-Responses


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  • 2 weeks later...
Hi crfx and ja-de I phoned the court to ascertain what would be required for the hearing on 19th, in case I had to submit something within seven days, as we already established they so far have asked for nothing, well he told me nothing was required, obviously the application and my letters of objection and I think I should do a list of expenditure, but he said as I had already submitted everything before. So what do you think???

 

Hi Olden. To be honest I'm not up to speed on your case and I'm not the

best person to ask about claims either. Je-de?

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----- Original Message -----

From: YOUNG, Jonathan

To: crfx

Sent: Friday, October 19, 2007 11:37 AM

Subject: RE: FSA Complaints Handling Waiver

 

 

Dear crfx,

Thank you for your email dated 3 October to Mr John McFall MP. Mr McFall has asked me to respond to you on the Treasury Committee's behalf.

The matters you raise have been drawn to the Treasury Committee's attention, although due to time pressure at the meeting on 9th October, such matters were not considered. The Committee may well consider your points when it next takes evidence from the FSA and still intends to conduct an inquiry into "Competition in banking and the future of free banking".

Thank you for your interest in the work of the Committee.

Regards

Jon Young

Committee Specialist

Treasury Committee

House of Commons

7 Millbank

London

SW1P 3JA

Tel: +44 (0)20 7219 5767

Fax: +44 (0)20 7219 2069

Email: [email protected]

 

 

 

 

UK Parliament Disclaimer:

This e-mail is confidential to the intended recipient. If you have received it in error, please notify the sender and delete it from your system. Any unauthorised use, disclosure, or copying is not permitted. This e-mail has been checked for viruses, but no liability is accepted for any damage caused by any virus transmitted by this e-mail.

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Hi Mac & Patrick - long time no see!

 

Well I don't want to hassle them too much - remember I e-mailed and wrote to every member of the comittee but when the next hearing is scheduled perhaps a little reminder a few days before would do the trick.

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  • 3 weeks later...
HELLO is ja-de on here now, I have just had a phone call from JESSICA MORDEN MP !! I am still in shock:eek: She is championing our cause, she said that she and others are getting together, cross party support !because they think it is unfair! and she is emailing me the details she has from some company Do you want it posted here or not when I get it?

 

This is fantastic news Olden - well done! I have not been around for a couple of weeks so I'm just catching up on stuff but this is by far the most positive thing I've seen.

 

Also your previous post about me not being eligible to take judicial review action with the OFT was a good point but I already had someone lined up who was a perfect hardship case that I could have used. Although I since informed council, his advice was that the case would almost certainly fail anyway.

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I've had 2 more letters back from members of the Treasury Select Committee in response to my and Macboy's efforts to get the subject of the waiver on the agenda for their hearing with the FSA. Though their reponses came 2 months too late they may include it at the next hearing which is yet to be scheduled.

 

 

Dear crfx

 

FSA Complaints Handling Waiver

 

Thank you for your letter of the 4 September and I apologise for not being

able to respond sooner.

 

As you probably know, the Treasury Select Committee has been rather fully engaged in recent weeks but I do understand very much the important view that you are raising.

 

Thank you also for enclosing various correspondence but as you will know by now I'm sure, I cannot enter into full corresponence with you because of Parliamentary Conventions but I will certainly try to ensure that these matters are put on the Treasury Select Committee's list for consideration and perhaps something along these lines can be included in our future meetings with senior executives of the FSA.

 

Thank you for writing

 

With Kind Regards

 

Colin Breed MP

 

 

 

Dear crfx

 

Thank you very much for your letter dated 4 September which I have only recently received together with the copy letters from the FSA.

 

I have passed a copy of the correspondence to the clerk of the Treasury Select Committee. I am not at present certain when we shall next have the FSA before us but I will certainly look to see if these matters can be raised with them.

 

With kind regards

 

John Thurso MP

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Hi ALL Just to let you know I have emailed Jessica Morden with reference to all that info she sent me concerning in particular the 'cross party support group', thanking her for the support they propose to give us and asking her if she can tell us how many MPs are involved in this. I have tried to emphasize the importance of this regards Val

 

Great stuff Olden. I hear Jessica Morden is rather attractive...her phone number would be great

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Had this back on behalf of Graham Brady MP in response to my letters to the Treasury Select Comittee:

 

Dear crfx

Thank you for your letter addressed to Mr Brady which has been passed on to him for his information.

Mrs Sybil J Crowther

Private secretary to Graham Brady

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Sandra Gidley replied to my letter and was very understanding. She wrote to the FSA who wrote back with the date of test case , their reasons for bringing the case to court and a statement saying that it is unfortunate that many will suffer hardship but it is for the good of the majority that the case goes ahead.

 

boston

 

I'd be very interested to know the wording of the FSA's reference to hardship. Is it possible you could post it up?

 

Thanks

 

crfx

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