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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The MP's campaign-Responses


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Here's my letter to Daniel Kawczynski, the tallest MP in history and member for Shrewsbury:

 

I am sure you are aware of the agreement by the major banks and the Office of Fair Trading to go to the High Court in order to decide once and for all if the amount they take from personal accounts in unauthorised overdraft charge levels is lawful.

 

I am sure you are also aware that the major banks have, without ever admitting liability, paid out millions of pounds to customers who have asked for their money back. They will not admit what the actual cost of these charges are, but experts agree the real cost is definitely less than the £30-£39 charged at the moment.

 

Until the court case has been resolved, the OFT has agreed to allow the banks to put on hold any payments or court proceedings they may face, while allowing them to continue to take these penalty charges.

 

Please can you, as my MP, use your influence to find out if the OFT's decision to put current claims on hold can be stopped, or, in the interests of fairness to the customers, if the banks could likewise agree to put their unauthorised overdraft charges on hold until the case is decided at the High Court.

 

Yours sincerely,

 

jessica'smum

 

I sent it middle of last week through theyworkforyou. He is usually as keen as mustard to help and handwrote an answer to my last question, so here's hoping!

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My reply arrived in the post from Daniel Kawczynski, Shrewsbury (the tallest MP in history, dontyaknow).

 

Got home yesterday to find a House of Commons envelope on the mat (and a slightly impressed hubby who didn't know I'd written). It was reassuringly stuffed too, so I thought this will be good.

 

Opened it to find a three line covering letter from his Parliamentary Assistant and a letter from Gareth Thomas MP (the splendidly-titled Undersecretary of State for Trade and Comsumer Affairs) with my name as a reference so it wasn't just a copy, simply explaining what the OFT was up to. As if I didn't know that already!

 

So a reply of sorts, but nothing positive. I would believe Danny boy might be on holiday or something but judging by the number of times his mug's in the local paper, he isn't.

 

Might just break the habit of a lifetime and go to one of his surgeries...

 

Jessica'smum

 

Halifax1 £2,100 paid in full, March 2007

Halifax2 £208, all taken since May, N1 filed, waiting for August 30 to come...

A&L £900 LBA being sent this week

 

"If you tell me what each charge really costed, I'd be happy to pay that" – j'smum to Halifaxman, April 2007.

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