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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Recived PCN by WM Parking


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Hi,welcome all,

 

My name is Simon, I`m Polish. Please forgive me if I make any mistakes in writing. I was issued with a PCN by WJ Parking. The reason given is "No Ticket". There was a valid parking ticket in the car but must have been blown off the dashboard. I don`t know how it has happened but I found it later on car mat when I came back to the car. Then I saw PCN sticked to my windscreen. I attach pictures of PCN and valid parking ticket:

 

Now my question is, what should I do to avoid paying it? Should I send them a letter like this that I`ve found here on forum?

 

"I was issued a parking charge notice, while having a valid parking ticket in the car. I see your charge as unlawful, uneforceable and I am not liable. I will not be providing any payment and your continued pursuit of this matter will constitute an offence under the Protection From Harassment Act 1997. I consider the matter closed and am explicitly instructing you not to contact me again for any reason."

 

Any help and guidelines will be appreciated. Thank You.

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Thanks for replying. So what would you suggest to do? I`ll wait for them to write to me, but what next?

 

When (or if) they write to you, post back here and we'll draft a letter for you to send them.

 

Meantime, read the sticky at the top of the threads - it explains private tickets in full.

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  • 1 month later...

Since you had a contract and they accepted £1.50 to park, there can be no argument that this is a penalty for breach of contract, and therefore unenforceable.

 

It might be worth initially sending a copy of the ticket (keep the original) and asking them to drop the matter as you did pay for a ticket. This gives them a chance to be reasonable. If not you can ignore any bluff tactics such as debt collection threats, it's all meaningless as they have no power, and they know they would have no chance in court.

 

Some people prefer to reply saying just that as registered keeper they are not responsible, which is another option to consider.

  • Haha 1

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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Nice way to con people into declaring they were the driver in section B as well.

 

"I was the registered owner of the vehicle concerned when it was left in the car parking space".

 

Drivers signature.................

 

How many people have signed this as the owner of the vehicle and it has been used as an admitance that they were the driver.

MBNA - Agreed to refund £970 in full without conditions. Cheque received Sat 5th Aug.:D

Lloyds - Settled for an undisclosed sum.:D

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Thanks for replying!

So to sum up what would You suggest best to do? Can you write for me a template of a letter that i should sent them (not a polite one, rather something stronger). That`s because I speak english well, I write quite well, but I don`t think I`d be able to write something like a formal letter of complaint. Could You help?

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In the past they seem to ignore anything other than payment, so save your effort - they've heard it all before and they probably throw it in the bin if there isn't a payment attached. They don't deserve any respect because they're a major clamper in Exeter. I'd suggest:

 

Your ref 3469534

 

Your "ticket" states that you will not deal with queries without prior

payment. Unless you change your stance my only option is to advise

that you minimise your costs by proceeding immediately to court action.

 

A valid ticket was purchased by the driver (copy enclosed) and

any contract is with the driver. Therefore, I will successfully defend the

claim and ask for all costs, including mine, to be awarded against you

based on your behaviour.

 

I will not respond to further invoices sent by you or any "debt

collectors", or to requests for information. Such invoices, sent

without evidence of your claim, may be illegal and I may issue

proceedings of my own.

 

 

Rather than pay for registered post, you could use normal post, but send a copy

by email to contact AT wjparking.com and copy it to yourself. That way they cannot

claim not to have received it.

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  • 2 weeks later...

If they reject your appeal for whatever reason send all future letters back to them using their freepost envelopes. They'll get the point sooner or later and will either get fed-up, or make a county court claim aginst you, in which case you'll have the opportunity to see them humiliated in court when they try to justify their unlawful penalty charges.

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  • 3 weeks later...
Do you own a shredder? If so, the shreds make excellent bedding for small animals such as gerbils or hamsters. I prefer sending the letter back blank using their own freepost envelopes.

 

This is not going to help in the highly unlikely event that the original letter is required to be produced in court.

 

My response would be to write back as follows:

 

Dear Sirs:

 

Re: [insert Ref No]

 

Thank you for your letter of [date].

 

You have written to me as the registered keeper, however you need to take this matter up with the driver of the vehicle.

 

Should you seek to claim that liability attaches to me as registered keeper of the vehicle, then please cite relevant authority for this (judicial precedent and/or statute).

 

Even if (which I do not concede) liability does attach to the keeper, I do not agree that any amount or the amounts you are claiming are due to you are in fact lawfully due to you.

 

In the event that you are unable or unwilling to cite the relevant authority as referred to above I shall be unable to enter into any further correspondence with you an this matter (which may also constitute harassment) and this purported debt shall remain in dispute.

 

Yours faithfully

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

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This is not going to help in the highly unlikely event that the original letter is required to be produced in court.

 

My response would be to write back as follows:

 

The original letter will just be some template used on everyone else in the OP's situation, they wont take any notice of any letters sent to them unless they contain the payment details, that is all they are interested in. They'll take your letter, no matter how powerfully eloquent the wording of it is, and toss it in the bin next to all the others. All they want is for you fill in that little giro slip so they can close your file and continue harassing everyone else on their database. Everyone is guilty, this is their only source of income so it doesn't pay to be understanding in the slightest towards any excuse you want to make. Ignore everything that arrives on your doormat from them. It will take them a long while to give up, but how easy is it for them to print off a batch of these letters and mail them to you at monthly intervals. Even if 1 in 100 people payed the fine it would still be worth them doing it. Dont pay, dont panic.

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The original letter will just be some template used on everyone else in the OP's situation, they wont take any notice of any letters sent to them unless they contain the payment details, that is all they are interested in. They'll take your letter, no matter how powerfully eloquent the wording of it is, and toss it in the bin next to all the others. All they want is for you fill in that little giro slip so they can close your file and continue harassing everyone else on their database. Everyone is guilty, this is their only source of income so it doesn't pay to be understanding in the slightest towards any excuse you want to make. Ignore everything that arrives on your doormat from them. It will take them a long while to give up, but how easy is it for them to print off a batch of these letters and mail them to you at monthly intervals. Even if 1 in 100 people payed the fine it would still be worth them doing it. Dont pay, dont panic.

 

I don't disagree with what you say.

 

I just happen to think that in the highly unlikely event that they do go to court it will help your case hugely if, at an early stage, you have denied liability, asked them for proof of alleged liability, stated that if they do not provide that proof you will not correspond with them.

 

This will also assist should you later wish to complain and or report them for harassment.

 

In short, nothing to lose and everything to gain.

 

What I absoloutely do not advocate is attempting to plead mitigation or to engage in dialogue with them (other than as described above).

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

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