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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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make_me_happy -v- Barclaycard


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The judge will see the judgement request, if BCard haven't filed before he / she sees it, they will generally pass judgement in your favour. A County Court Judgement (CCJ) will be issued against BCard, stating you are owed all monies claimed, and should be paid these within 14 days.

 

BCard will then write or phoen you, saying that they will pay, but you should ask to have the CCJ lifted and then money will be sent to you.

 

Obviously you don't do this, you wait til the money is with you, then you can, if you like, have the CCJ lifted, or advise the court that it has been settled.

 

Hope that helps

 

Peter

 

ps - in some cases the court will allow documents that turn up late (especially with the current postal strikes) to be accepted even though they are late! So don't count chiskens yet!

 

Peter

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If what you are saying is the Judge has granted judgement in your favour, then congrats!

 

Ring Barclaycard up (use the Lit team details in the main Barclays thread - it's a Sticky) and tell them that due to their failure to acknowledge your claim, the judge has filed in your favour - would they like to settle now, before you call in the baliffs!

 

If they start on about you needing to lift any CCJs, etc, say you will send a letter to the judge stating that the claim has been deemed settled ONLY when the money (have a copy of your Schedule of charges next to you) has been received and cleared (if you want it by cheque).

 

Then and only THEN will you enter into dialogue about informing the judge of the settlement. Don't forget the 8% as well!

 

Good luck

 

Peter

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Yes, he has filed in your favour then - and if you wanted you could apply for the baliffs to go in, and you can recoup the cost back from BCard when they pay up.

 

Try to contact this person first:

[email protected]

She is the current admin person for the Lit Team, her number is:

020 711 63565

It will probably go straight to answer phone, if it does, just leave a short message saying that due to Barclaycards failure to acknowledge your claim (add number here), the judge at (add court here) has judged in my favour, and you should now settle this claim immeidiately. Failure to confirm payment has been agreed and arranged within the next 24 hours will mean Baliffs will be applied for to uphold the courts decision, and claim these charges and extra expenses from you. The current amount claimed is (add amount here). I can be contacted on (email and tel) and look forward to hearing from you soonest to resolve this outstanding claim.

 

Hope that helps!

 

Peter

 

ps - thanks for the click!

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  • 2 weeks later...

It's been long enough I think MMHappy. They would have received the judgement by now, and if they have not responded, it is not your fault. I would HOWEVER, send them an email saying that unless payment terms have been received from them by the end of today that you will be seeking the payment to be reclaimed by a court appointed baliff, and as such further charges will be incurred by yourselves.

 

Use the email address above.

 

I only say this as the court may not look as kindly if you have not tried to contact them to settle, before asking the court to do more for you.

 

That's just my opinion!

 

Peter

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Peter

 

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See - all those nerves, and for no reason!

 

Well done, and glad I could be of help.

 

they will probably write to you asking you to have the County Court Judgement lifted. I think you have to, or at least state that you will write to the court stating that your claim was settled satisfactorily!

 

well done again. and enjoy the cash (you seem to have been one of the last lucky ones!)

 

Peter

 

ps - if the money isn't in your account TODAY ring Dino, and tell him you still can ask for baliffs to go in!

 

Peter

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Peter

 

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