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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Office Of Fair Trading Test Case


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Somebody has just told me, and this could be nonsense, that claims in progress could be suspended until the outcome of this is known.

 

 

Could they?

 

Both the court and FOS?

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does it apply to all banks and for both current accounts and credit cards or only the banks listed as "Abbey; Barclays; Clydesdale; HSBC; HBOS; Lloyds TSB; Royal Bank of Scotland/NatWest; and Yorkshire banks; and Nationwide Building Society"?

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on channel 4 the banking representive specified that thiS action was for Unfair overdraft fees NOT PENALTY CHARGES

 

what's the difference?

 

when we don't have enough money in our account and go OVERDRAWN they make a charge (i see the point that the charge is for returning the payment and not going overdrawn).

 

what exactly are unfair overdraft fees and why does this not apply to charges?

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Penalty charges are unlawful...

 

so our claims for refund of charges for returned payments are OK .... yet?

 

people are getting confused, we need clarification.

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If we can't get payouts, doesn't it stand to reason that banks shouldn't collect "penalties" during this period either?

 

don't think so. They'll carry in charging .....

 

as always, the consumer gets kicked ....

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  • 1 month later...

our market study into personal current accounts will examine the economic impact of "free if in credit " current accounts and will examine the potential impact of any charges in this charging structure on consumers, including on financial inclusions.

 

Doesn't answer the question of banks being able to carry on charging.

Prior to the test case , the scale of consumer litigation for the return of bank charges was resulting in conflicting outcomes and significant costs to individual consumers.

 

Well, nearly everyone did get their court costs back as well as all the charges, consistently.

 

it would not be appropriate for us to ask the banks to make changes to their charging structure at this time. Further , we have not yet completed our market study assessment of the potential impact of such changes.

 

Yet we allow banks to stop having to pay out. Is that appropriate?

 

however it has set strict conditions that banks must follow , designed to ensure consumers ability to recoup charges levied prior to or during the test case , will be unaffected.

 

Yes, like stopping them from making any claim with the FOS and court.

: Not make materially adverse changes to the level of charges during the waiver;

 

Well, changing the whole charging structure is a pretty big material change.

 

: Continue to deal with genuine hardship cases during the waiver period.

 

Most just ignore customer requests.

 

We have consulted with consumer representative bodies like Which? the NCC and the CAB in connection with our investigation into bank charges.

 

Yet CAG, penalty charges site and Martin Lewis have helped more people than all the above put together.

 

-----------------------------

my 1000th post !!!

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  • 1 month later...
If your claim is stayed but the bank still try to recover any debt which includes penalty charges then you can apply to have the stay lifted & your case will proceed.

 

What if the bank sells the account to a DCA while putting your claim on hold re test case, but you haven't started court proceedings? They say it is legal to sell it as the account is not in dispute because the charges have not yet been proven unlawful.

 

Can you issue a court claim and if a stay is granted, state that the bank has already taken enforcement action by selling the debt while putting your own complaint on hold and that the amount sold included penalty charges therefore the stay should be lifted?

 

Re your statement, why will the claim proceed. Is this common law or does the court state this as part of the stay?

 

Just asking to get things clear.

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