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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is My Agreement Enforceable - Useful


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This is 1273's thread:

http://www.consumeractiongroup.co.uk/forum/legal-issues/215196-monument-cca-correct.html

 

However you need to upload your attachments again 1273 as the originals have been removed as they contained your personal details. It is not wise to post personal info on an open forum.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 3 weeks later...

Hi Justin - welcome to CAG

 

Firstly, I'm not sure what the bottom paras of your post are about - is it supposed to be your signature? If so, you need to input this info into your personal details on your user page.

 

Re. your debts: If you want specific advice on each one, suggest you post the individual query in the relevant forum, this thread is so large it will get lost here & you may not get the dedicated help you want.

 

In general, particularly with your MBNA debt & bearing in mind you don't want a default, if you pass it to sols. it is possible that they may advise stopping payments which will automatically trigger a default on your credit file. Also they will, almost certainly, take a protracted time to resolve the issue & you may end up 'giving' them any recovered funds (or even worse, owing them money, depending on your contract). Not sure what they are hoping to reclaim for you but basically you should only be prepared to recover unlawful charges & assoc. interest (eg. over limits, late payments etc), interest on the capital you have used is not included in a claim like that.

 

Everything they can do for you, you can do for yourself with a little bit of time spent on research with the help you will get on here. Think very carefully before you sign up with any of these so called specialists.

 

You can start any of your investigations/claims by sending for a copy of your CCA (cost £1.00 only!), post it up (minus your personal details) & CAGers will help you determine if it is enforceable & your actions thereafter.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Thanks for that, very helpful. Not sure where the stuff at the bottom came from - not me!

 

If these weren't your comments, you should report the post to a mod - click on the red triangle at the bottom L of your post.

Going to try doing Cap One myself.

 

MBNA is also a possibility too - look in the MBNA forum for how to tackle it

 

Thanks for your time and assistance! Justin Tyme

 

YW

 

 

FG

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Hi minmac - welcome to CAG.

 

So sorry to hear of your dad's woes but hopefully you will be able to offer him some help with his debt burden in due course.

 

When you get the CCAs, start a seperate thread for each one in the appropriate forum & post up whatever they send you (minus the personal details). I'm sure you will get lots of help from CAGers. :)

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 3 weeks later...

Look at your statements swlabr - you may find charges listed such as 'late payment fee', 'overlimit fee' etc. These are the unlawful charges & can be reclaimed.

 

If you haven't got all your statements you can send a SAR (cost £10.00), template here:

http://www.consumerforums.com/resources/templates-library/48-bank-templates/110--data-protection-act-1998-subject-access-request-

 

You may also find this guide useful on reclaiming:

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

And please don't forget a donation to the site that helped you - CAG - when you get your refund ;)

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Maybe I confused myself but I was reading the post as saying you could only dispute the account (backed by an unenforceable agreement) as long as it included unlawful charges.

 

Not sure which post you mean but you should put the account 'in dispute' in writing if they don't send you an agreement within the 12+2 days. It is then up to you if you wish to withold payments until they produce an agreement but be aware that they may default you & take legal action on the debt.

 

The balance of the account is disputed if it contains the unlawful charges but you can't withold payments on that basis; the correct action is to make a claim for them, backing it up with legal action if necessary.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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If MBNA is the first to 'wilt' so to speak after only asking for a copy agreement the default on my file for the whole sum could actually be quite a useful deterrent to others to demonstrate no funds available and maybe others may follow suit !

 

Hmm, don't count your chickens captain. MBNA in particular have a habit of coming back to bite you just when you least expect it.:roll:

 

You also have to be very sure before you stop making payments to creditors that they have no enforceable agreements or you could land up in court with additional fees etc. added to your debt & then eventually be made BK anyway.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 2 weeks later...

Hi k488

 

It is difficult, if not impossible, to give an accurate assessment of your agreement without seeing it.

 

I suggest you start a new thread in the appropriate forum for this & post your agreement minus the personal details, then post a link to the thread here. This thread is so big you are in danger of your questions getting lost. :)

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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I have just been sent an agreement from santander formlely mbna, which belongs to someone else!! It had all her details on! Data protection springs to mind.

 

Report it to ICO saffy. More importantly have they sent you your agreement?!

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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The Information Commissioners contact details are here:

Information Commissioner's Office - ICO

 

You need to write in with your complaint.

 

I suggest you also contact Santander & point out that (a) they have breached DPA & (b) they are in default of your S77/78 request under CCA1974 & that you expect them to comply within 7 days.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 1 month later...

Hi tartanblood - welcome to CAG.

 

This link may help you find your way around the forum. Just remember to start your thread in the most appropriate forum for your query.

How Do I....? A Dummies Guide to the Forum - Consumer Wiki

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 1 month later...
just received this from link re an abbey loan

 

i'm pretty sure it's SB'd but it would be nice to have something else as back up

 

Can't make it out - was it signed in 2001 or 2007 gaznkaz? Also when did you last make a payment or otherwise acknowledge the debt?

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 1 month later...

Go to 'Post Reply' at bottom LH of page. You get a new box up. On the toolbar you'll see a paperclip & arrow. Browse for the file you want to attach. Post your message with attachment.

 

Useful link:How Do I....? A Dummies Guide to the Forum - Consumer Wiki

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 1 month later...

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 1 month later...

IMO they want to 'recreate' an agreement with a copy & paste signature dmp. Almost postive proof they don't have an agreement.

Don't go anywhere near an HSBC branch with your signature & don't sign anything - not even a letter to them!! Print or use a digital signature.

 

Have you ever applied for a copy of your agreement under S78? May produce an interesting result ;)

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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You are entitled at any time to apply for a copy of your agreement under S78 of the CCA1974. It costs £1.00. You would need to send a PO (not a cheque), letter of request (no signature-see previous post) & send by Rec. Del. They have 12+2 days to produce it.

The template is here:

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/581-cca-request-letter

 

When you have received it, start your own thread, post it up (minus your personal details) & CAGers will tell you whether they think it is enforceable in law. If it is not enforceable, you choose how to take it from there depending on your circumstances eg. as to whether you continue to pay them but be aware that if you stop payments they may take you to court & you would have to prove that the agreement was not enforceable.

However even if you continue with debt management payments they may still take you to court at some point in the future :( but you may want to leave that bridge until it breaks instead of taking an axe to it at this time.

 

A simple S78 request should not rock the DMP status but you may prefer to leave it until you have your plan agreed.

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Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 2 weeks later...

Hi alina

:confused: Which contract? Can you start a new thread on your specific problem stating all the details & actions to date? (minus any personal info of course) Suggest you post in the Lloyds forum where you might get more help than on this long thread here.

Lloyds Bank - The Consumer Forums

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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where there are lots of companies, which promised to check the credit agreement and give certificate, if they found the agreement is unenforceable. It will be cost up to £300. But we aren’t sure if it is worth.

 

:eek::eek: It most definitely is not worth it!!

 

Start your own thread in the Lloyds forum, post up a copy of the agreement you have (minus personal details) & put a link to it on this thread so it can easily be followed by CAGers.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Thanks for advice. I’ll post it as soon as I receive all document back from Ombudsman.

 

:confused: Why has the ombudsman got your agreement??

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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They won't change the payment date as we requested because they say it's set in stone

 

Sounds like a lazy customer service oppo's fob off to me. Ask to speak to a supervisor or put it in writing.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 1 month later...
in fact, a little bit of wee even came out!

 

ahhhhhhh yess brings back memories of short trousers and wee running dowm my leg as the local village bobby clipped me around the ear for throwing stones at the street lights!!

 

Yuk, too much info, guys!!

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 1 month later...

 

Thanks Peter, that's a great post. How did I miss it for so long?! :razz:

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 1 month later...

What type of agreement is this zosaphine - credit card, loan, overdraft?

 

If it was either of the first two, unless your agreement was signed pre-1974, it is most definitely regulated by the CCA1974.

 

Suggest you write back & tell them they are talking rubbish & that they should seek legal advice. Quote S77/78 at them re. responding within 12 days & that until they provide the agreement, they cannot enforce the debt i.e. they can't have the money they are asking for. Also state you will be reporting their comments to the OFT.

 

Of course, they may respond by making a CC claim in which case you will have to be prepared to defend & then they will have to produce the agreement. More likely they will run off with their tails between their legs i.e. return the account to the OC.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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