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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Shade2 V's Nat West


shade2
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Welcome on board the nat west forum!

 

As I explained earlier, you've received the CPR part 18 request from cobbetts and you needn't respond to this unless the court orders you to do so. Send cobbetts the letter in the first post on this thread http://www.consumeractiongroup.co.uk/forum/natwest-bank/35672-cobbetts-cpr-18-request.html and attach a copy of your schedule of charges (spreadsheet).

 

I'll post back in a mo with a letter that you can send to your local county court as well once your claim is transferred......... and here it is http://www.consumeractiongroup.co.uk/forum/natwest-bank/55874-letter-court-re-cpr18.html (needs adapting/updating slightly as it's a little out of date - you don't have to send this to court, it's just a suggestion).

 

As you filed with MCOL, the AQ may be dispensed with - you'll know more when you receive notification from your local county court. However, post back on this thread when you hear from them and we'll advise you further. ;)

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  • 2 weeks later...
"Notice of Transfer of Proceedings" which is for Cardiff County Court, the Northampton district judge has ordered that "The filling of an AQ be dispensed with in this case unless the district judge at the court of transfer (Cardiff) orders otherwise". I am assuming that this is a normal course of action

 

All standard stuff. Have you heard from Cardiff yet? (They may/may not still be sending AQ's).

 

I have lost (can you believe) my copies (& originals) of my last 6 yrs statements. Can i ask the bank for a copy of my original claim, or can i ask for the statements again & change the amount i am claiming for, as i have been hit with more charges since the original claim, Plus add the statutory interest this time?

 

You need to address this immediately. You say you've spoken with Cardiff court and they won't be hearing your claim until at least Nov, so you've got time to get your statements in order. I'm afraid you'll have to send another SAR to Edinburgh immediately requesting your statements again (make sure that you request statements from at least a few days before the date of the first charge showing on your schedule of charges though).

 

I hadn't realised that you didn't include s69 interest in your original MCOL claim. You may need to submit an amendment (N244) to your original claim to get the s69 interest added on at this stage. And, if you're doing an amendment - you could add on additional charges to your claim (although it may be best to leave these off and start from prelim with the new charges). Phone Cardiff, explain that your particulars of Claim (POC) are incorrect and ask them if you'll need to submit an amendment form (they'll more than likely say yes).

 

2)I spoke to Cardiff Court & they are swamped with bank charge reclaim cases (over 600 for august) & will not hear mine until at least November!

 

Not a problem - gives you time to get your statements from Nat West and to get your amendment done!

 

Have i messed up big time with losing my original paperwork? or given the timescales involved, should i withdraw my claim & start afresh? or can i ask the court if i can ammend my original claim?

 

Shade, you haven't messed up - it's all 'fixable'. There's no point withdrawing your claim at this point, it's better to just amend the original claim.

 

If you need to do an amendment to your original claim (which I feel you may, but Cardiff court will confirm) post back here and we can explain what you need to do to get your claim accurate. ;)

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Blimey............ I'm seriously not worthy mate!!!

 

My pleasure Shade.......... let us know how you get on ;)

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I have ammended my claim (recieved new statements & totted up charges plus interest £3687.47 excluding £120 MCOL fee)

 

That was quick! Great news though!

 

I also recieved another letter from Cobbetts asking me to substantiate the basis of my claim, by providing bank statements or a schedule of charges. Should i post a copy of the ammended charge sheet (with copy statements) to them, along with a copy of the N244 i am sending to Cardiff?)

 

You could just send them a copy of your updated schedule of charges with a covering letter explaining the changes and that you'll be filing an amendment to the claim. Although I'd usually say don't bother sending them copies of the statements, it may be worthwhile at this point - only as you've updated the SoC.

 

I've not yet heard from Cardiff Court, but have downloaded an N244 & need some help filling it in.

 

You can download a copy of the N244 here You can save it to your computer but you can't save any changes to it (you can only print copies off), so it's best to do all of your amendments in a word document that you can cut and paste onto the N244 once you've got everything right.

 

Before you attempt to do the amendment - read this thread thoroughly first as it explains exactly what to do. But post back on here if you're still unsure about any part of the amendment.

 

Don't forget, it will cost £35 to file the amendment, but it should be worth it in the long run with 8% interest and additional charges added onto the claim. ;)

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Hedgey,

 

I have filled in the N244 (as per instructions) and want to attach the following ammendment to the N244.

 

Is it worded ok & have I calculated the interest correctly?

 

many thanks

 

Shade2

 

PARTICULARS OF CLAIM

 

 

1. The Claimanthasan account (Acc No ********) with the Defendant which was opened on around xxxxxx.

 

2. During the period in which the Account has been operating the Defendant debited numerous charges to the Account in respect of purported breaches of contract on the part of the Claimant and also charged interest on the charges once applied. The Claimant understands that the Defendant contends that the charges were debited in accordance with the terms of the contract between itself and the Claimant.

 

3. A list of the charges applied is attached to these particulars of claim.

 

4. The Claimant contends that:

 

a) The charges debited to the Account are punitive in nature; are not a genuine pre-estimate of cost incurred by the Defendant; exceed any alleged actual loss to the Defendant in respect of any breaches of contract on the part of the Claimant; and are not intended to represent or related to any alleged actual loss, but instead unduly enrich the Defendant which exercises the contractual term in respect of such charges with a view to profit.

 

b) The contractual provision that permits the Defendant to levy such charges is unenforceable by virtue of the Unfair Terms in Consumer Contracts Regulations (1999) and the common law.

 

5. Accordingly the Claimant claims:

 

a) the return of the amounts debited in respect of charges in the sum of £3010.00;

 

b) Court costs; £120 (Money Claim Online)

 

c) The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year, from 29th June 2001 to 5th June 2007 of £677.47 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £.66p

6. Alternatively, if the charges are a fee for a service, then they must be reasonable under s.15 of the Supply of Goods and Services Act (1982).

 

I believe that the contents of these particulars of claim are true

 

Signed:

 

 

Date:

 

Hi shade, I've made a couple of amendments and you also need to insert the approximate date that the account was opened - but otherwise, looks great! ;)

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