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    • statute barring in Scotland is 5yrs from last payment/use date or date of default Notice + 14 days, whichever is the later. dont confuse that with the 6yrs debts show on credit files (DN's 6th bday regardless to payment or not). they'd never get a claim raised by august in 99% of cases . as long all these debts were taken out whilst resident in scotland and you have not moved since taking them out but failed to inform the original creditor before the debt sale....... then stay radio silent until sb date is reached. then if you wish send our scottish sb letter. just remember unlike E&W in scotland debts are extinguished, dead , gone , parrot. once SB'd dx  
    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Whiz_bit vs HSBC **WON**


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Myself and my partner have 3 bank accounts between us with HSBC, they have been charging us alot in bank charges over the last few years and have been very unhelpful when we asked for help. In 1 month alone earlier this year we were charges £85 on each of the 3 bank accounts. We have now moved our business elsewhere and we are starting the process of claiming the money back, we intend to hand deliver the DPA letter to them this weekend, which leads me to my first question, do we lump the whole lot together or treat each bank account individually?

 

I will keep you posted on what happens and I appreciate any help you can give me.

 

Whiz_bit

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I do not know at this stage I do not have all bank statements, could easily be over £5000 for all 3 accounts.

 

Can I send 1 DPA request from both of us, given we have a sole account each and a joint account?

 

Whiz_bit

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It's best to keep any claims below the £5k mark.

 

There is nothing to stop you making the claims one after the other. The reason for keeping it under this 5k level is that the case can be dealt with under the small claims system ensuring that you will not incur any costs. If you apply for all three together, the banks could ask the courts to join the cases up therefore making one large claim which would force you over the limit.

 

My recommendation is to decide on one account and start the process with that one on it's own. Follow the faqs and send all the letters in order. Once they settle that claim, it will be pretty hard for them to refuse the other two, so just follow the same process. It may take a little longer but you should get all the money owed.

 

Best of luck, Shanks

Prelim sent May '06

LBA sent June '06

Fob off now rec'd to the prelim

Copy of fob off now rec'd as response to LBA!

Full repayment of all charges since 1997 now received.

Account Closed

Donation made :)

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What happens if you've been charged over £5000 over the 6 years? Could you split it and do a claim for say £3000 for May 2000 to May 2003 and then a £2500 claim for June 2003 to the present?

 

I have a feeling a faq may have answered that - but I've read so much about it over the past 24 hours there's a lot to take in and be very clear about.

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Hi BillyNeon,

 

You're right it is in the faqs, but I can completely inderstand that after reading the vast amount of info on this site you can begin to wonder if you remember right..

 

"Q. I want to claim more than £5000

A. Try splitting the claim into smaller chunks in order to remain on the Small Claims track. However, do not run your claims at the same time as the Bank might apply to consolidate the claims. If they did that, your claim would be over £5000 and you might find yourself at a serious risk of paying costs if you lose.

However, do note that this has nnot been tried yet and the defendant might object to the second claim and ask for it to be struck out.

Follow the date spilt as you suggested, once you have won the first claim then go back and watch them try to argue the second :D

Cheers

Prelim sent May '06

LBA sent June '06

Fob off now rec'd to the prelim

Copy of fob off now rec'd as response to LBA!

Full repayment of all charges since 1997 now received.

Account Closed

Donation made :)

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Could I go down the path with my sole account at the same time as my partner does with her sole account, or does the fact that they are linked through a joint account mean it will be safer to do them one at a time.

 

Thanks

 

Whiz_bit

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Someone with more knowledge may come and comment on this one for us, but tbh I would be pretty confident in saying that you will get all the money owed in the long run Once the first claim has succeeded it will make it fairly impossible for them to defend the subsequent claims.

 

I would still err on the side of caution though and do them one after the other.

 

Cheers

Prelim sent May '06

LBA sent June '06

Fob off now rec'd to the prelim

Copy of fob off now rec'd as response to LBA!

Full repayment of all charges since 1997 now received.

Account Closed

Donation made :)

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I have read posts on here about getting orevious bank statements online, does anyone know how this is done with HSBC, I want a backup plan incase they don't come good on the DPA request.

 

Whiz_bit

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you have to be registered for internet banking, if you are you can then just use their service , its very easy actually, if you're not registered give em a ring or go into the branch and they will sort it out for you. even if you dont use it to collate your statements it is very handy to be able to check your account whenever you want :p

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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Thanks for the quick response, I have been using Internet banking with HSBC for a few years now, but only seem to been able to et quite recent history. When I go to the My Transactions section it says at the bottom:

 

! The earliest date for which you can view transactions on this screen is 15 May 2006.

 

So I am a bit lost, on the subject of lost £135 this month in bank charges on one account.

 

Any advice would be much appreciated.

 

Wayne

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Wayne,

 

If you go to My Statements after you've selected an account it will aloow you to go back through your staements up to 6 years - althougth it won't alllow you to download them.....

 

Good luck.....I submitted my claim for 2 accounts together - although the amount is only £2300 - so I'm guessing it should be fine.

 

Hope so !!

  • Confused 1
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Thanks for the quick response, I have been using Internet banking with HSBC for a few years now, but only seem to been able to et quite recent history. When I go to the My Transactions section it says at the bottom:

 

! The earliest date for which you can view transactions on this screen is 15 May 2006.

 

So I am a bit lost, on the subject of lost £135 this month in bank charges on one account.

 

Any advice would be much appreciated.

 

Wayne

 

if you go to my accounts then your current account then click on my statements it will bring up the most recent ones, underneath that table should be a button which says "next set" click that and you're there

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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Got it been through them quickly roughlt £1,700 in charges not looked at intest charges yet, not as bad as I thought it would be, still well worth the claim.

 

Thanks again for the help.

 

Whiz_bit

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nay bother, anything else just come straight back ;-)

  • Confused 1

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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  • 2 weeks later...

I have started receiving bank statements from HSBC, got a nice letter from them last week saying they were going to waiv the production cost. Which I thought was amusing since I paid them the £10 when I sent the letter in.

 

Got another nice letter saying they are sending me statements for the last six for all my accounts (3 in total) and my credit card, I was expecting to have to do a DPA request for each one.

 

I have had 24 envelopes of statements which is all the statements for 1 account, looks like the postman is going to have some work to do.

 

Whiz_bit

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right then, let us know when you've got your totals together

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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  • 1 month later...
  • 2 weeks later...

I got an offer, £1990!!!! I wasn't expecting one until after going legal?

 

Just finished my get real I want all the money letter which goes in the post tomorrow, I have given them another 14 days before legal action. So roll on the 4th sept.

 

Whiz_Bit

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