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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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AAAggghhh they wind me up!!!


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Hiya!

Well i have recently had my statements through and have noticed that my balance (which was always overdrawn due to charges!) is a lot less. When looking i can see that Natwest have refunded my charges but not agreed to the condition of which i accepted.

 

So to be clear, after my LBA they offered me all of my charges back, by this time i had received about £200 more pounds of charges so i sent a letter and recalculated schedule of charges and asked for all to be refunded otherwise i would issue a claim.

 

I recieved the same original letter offering me full charges back but the lower ones, with no acknowledgement of my 2nd letter. Now they have deposited the smaller charged amount into my account and i have been charged again!!!!

 

I just want the account to be nil so i can close it so what letter can i send to say basically, refund the charges that i have had and the next ones that are on the system to be added???

 

Any help! thanks xxx

These claims are getting tougher and tougher, talk about dragging them out!!! :rolleyes:

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I don't know if I've read your post right, but I'll have a bash anyway - post back if I've got the wrong end of the stick.

 

They've refunded your charges (but only the ones incurred since you requested a return of charges) without you accepting their offer. Is this correct?

 

If so, you could either send another LBA giving them seven days to refund the original charges that you requested - or file MCOL or N1 at local county court.

 

Sorry, but I can't really advise further without knowing full details.

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