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    • Thanks dx, with link having multiple accounts for me, I didn’t want to be a pushover in the first one ideally.. hearing is 3rd June, WS’s to be exchanged by 6th may 
    • he may be using a different name but cars and vans/vans and cars it’s all the same Gerard Bird/Gerry Bird/G Bird aka Gurdip Singh Virdi He is still doing the same thing, operating from the same premises at 101a Longford, I’m guessing during Covid they got the great idea to rip people off remotely and charge people for the pleasure. they now deliver cars that are shocking quality and refuse to even accept the issues you find. Then Gaslight you into thinking your the problem and call you an idiot for buying a used car instead of a new one. Buyers beware this thread is vitally important     
    • Changes to China's state secrets law requires internet firms to monitor information shared by users.View the full article
    • The only way to verify whether there is any financial reward for the management is seeing the agreement. That would be required during disclosure IF court proceedings went ahead... Unless you could bring pressure to bear and get a copy?
    • god they've got at you haven't they. told you all the usual utter BS. a CCJ vanishes from your credit file on it's 6th B'Day regardless to being paid off or not or paying or not. same with any debt with a registered defaulted date - it vanishes from your file on the DN's 6th B'day regardless. creditfix are Knightsbridge, (they renamed) there are 100's of threads here on Knightsbridge, if i remember rightly 2 of the directors of a certain very big IVA provider were struck off for embezzling £1m's out of debtors. pers i'd stop paying now.  end of . just ignore them all. 99% of your debts are to utterly powerless DCA's and probably were never owed in the first place only goes to firm up my belief from post one..you got had blind. its very easy to deal with the debts even those with CCJ's. can you copy and paste what you credit file says regarding the IVA please?   
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rainbow v Smile


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I stupidly did the same. Watch out to see if the cheque clears...

 

I ended up arguing with Smile on the phone as, reading the forums here, it appears they have a history of conveniently "not receiving" letters. As I sent the letter to the same address I send cheques to I asked how often they "failed to receive" cheques and called BS on their lie and they eventually admitted to having received the letter.

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Called Smile today to confirm that my SAR and cheque have been recieved. It was confirmed and I asked the person I spoke to to confirm it by secure message so I suppose that it a result. 40 days and counting from 3 July 2007. Will update when I receive the info.

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Yey, just received a list of all charges, all added up and everything. The sum of £1185 and that's only commission and fees I am claiming back lol Now for the next kind letter to smile asking for it back.

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Sent letter by recorded delivery and secure message asking for my money back 11th July. Will start my 14 days count from the 12th July, does that include weekends, does anyone know please?

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Received this secure message from Smile today.

 

Hello Ms *****

 

Thanks for letting me know about your problem. I'm really sorry to hear you've had trouble with charges on your account.

 

This is just to say I'll be looking into your complaint and I'll get back to you as soon as I can with a full response. Please be aware this may take upto 4 weeks in line with the Financial Services Authority regulations, although we aim to respond much faster.

 

Thanks again

 

Jackie Burgess

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Next message from Smile:

 

Hello Ms *****

 

I'm sorry that you are unhappy with the 8 weeks we may need to fully investigate your complaint.

 

smile consider any sign of disatisfaction as a complaint and therefore it must follow our complaints procedure.

 

Thanks

 

Jackie

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This secure message just received,

 

Hello Ms *****

 

I'm sorry you're not happy with us at the moment. We do aim to resolve all complaints as quickly as we can. However, due to the large volume of requests such as this, it can take a little longer than we would like.

 

As per our complaints procedure, we will update you if we can't resolve it within 4 weeks and then we have a further 4 weeks, which is in line with the Financial Services Authority.

 

Thanks

 

Jayne

 

PS. What do I do now?

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