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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi... would really like info on bank charges!!!


louise78
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Hi Louise, welcome on board the nat west forum!

 

You've gone offline so I'll edit the post - hopefully you'll see it next time you log on!

 

Is this a CPR 18 request that cobbetts have sent to you? If so, you needn't respond to this unless the court orders you to do so. Send them the letter in this link http://www.consumeractiongroup.co.uk/forum/natwest-bank/35672-cobbetts-cpr-18-request.html

 

If you have a look in the nat west stickys, you'll also find a letter to send to the court as well.

 

Hope this helps, good luck! x

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As mentioned previously, you only need respond to cobbets part 18 request if ordered to do so by the court. Send cobbetts the letter here http://www.consumeractiongroup.co.uk/forum/natwest-bank/35672-cobbetts-cpr-18-request.html with a copy of your schedule of charges. Send the court a copy of this letter here http://www.consumeractiongroup.co.uk/forum/natwest-bank/55874-letter-court-re-cpr18.html

 

Good luck!

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Don't worry - you'll be absolutely fine! Cobbetts are just being their usual selves - and you don't even have to respond to them. But send the letters in the links and sit back and wait for directions from the court. And don't panic - just post back at any time if you're unsure. Better to be safe than sorry! xx ;)

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Hi again louise,

 

Have you received a letter from the court advising that the AQ be dispensed with in your case?

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Louise, if the court's dispensed with the AQ, have a good read of these two threads - you may find the second one particularly interesting Is your court dispensing with the Allocation Questionnaire?

New---after 28 Days - Maybe No Aq!!!!!!!

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Hmmm................ bet my glass of wine's bigger than yours tonight!!!

 

Send them a nudge in a week.............. it can't hurt. And let us know how you get on. x ;)

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Don't panic - you're doing fine! Have a look through this thread here http://www.consumeractiongroup.co.uk/forum/general/80091-your-court-dispensing-allocation.html (post numbers 1 and 2). You can still send the draft order for directions to the court - they may not be granted, but then again they may! Have a look at it, do a draft and post it on here for comments if you like. But above all, don't worry - you're two thirds of the way there now! ;)

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Louise, the draft order goes to the court - only the judge can grant the order, not cobbetts. If you want to use the draft order, send it to the court with a copy to cobbetts.

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No worries - post it up when it's done. ;)

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It looks good, but I'm not sure that I'd quote the Hull County Court order as this hasn't actually set a precedent yet. With regards to the settled claims, leave this is in as this is easy to find. You go to the Litigation section on the main forum page and enter the following details - claim number, bank (national westminster), amount and date. Select font size 8 and enter the details. A spreadsheet will open up in a new window - print this off as this is a sample list of settled claims.

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Thank the lord!!!!! I can stop jumping threads now!!!! ;) xx

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Good for you! Fingers crossed that either cobbetts cave in or the court grants the draft order. Keep up the good work! xx:D

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I don't really think it's worth it Louise, it's in Cobbetts' hands now hun........... and you've already 'nudged' them. Keep up the nudges with Cobbetts though (every 14 days) - if nothing else they may get that fed up with you that they'll settle!! ;):D xx

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Awwww............ what you like!!

 

Don't worry - if you need to do 'the bundle' there's plenty of help available! When you actually read it though, it's not that scary. It's just a case of 'doing as it says on the tin'!!!

 

Chill out! You're doing a grand job! xx ;)

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Louise, how much are you claiming (I'm too lazy to track back through your thread!)

 

This is an allocation hearing - have a look through this thread GOT A COURT DATE? A guide to the later stages for everything you need to prepare and take with you on the day. Get everything ready in good time and make sure that you understand all the documents.

 

What date is it???

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£3,300??? - I'd have thought that would be small claims track (maybe the judge has just lumped you all together though!!)

 

3rd Sept? - my hubby's birthday! I'll be thinking of you while I sip my wine in my fave Italian restaurant!! ;)

 

Have a good read through the link that I gave you above though louise, it'll help you to get everything ready to take with you.

 

Move quick your court don't they! :D

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When you first log on, go straight to the blue control panel (near to the top of each page/forum) and click on 'quick links' then scroll down to 'subscribed threads' ................ you'll be able to find your own thread quite easily from there xx ;)

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