Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

IzzyK vs HSBC


IzzyK
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6171 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi, just got post, £2,070 refund!!!!!!!!!! They will not pay overdraft interest but that was only £13 so I am thinking what a result. Just going to read all the details but I am over the moon!!!

Link to post
Share on other sites

hey, it was that reference to the dead hawaiian guy - he must be your guardian angel.....

 

cool, read it and take it in - make sure it's included everything you've put out for - charges, 8% interest, filing fee - any court costs - aq fee, anything you've paid. when you think it's ok -

 

accept it - but on your terms - not theirs.

 

here's an acceptance letter:

 

 

Date

Dear Whoever

Ref: Your Offer of Settlement

 

Account: xxxxxxxx

Sort Code xx-xx-xx

Claim No: XXXXX in XXXX County Court

 

I acknowledge receipt of your letter date xx/xx/xx and your settlement offer of £XXX

 

I accept your offer as full and final settlement only for this claim of bank charges made on my account between xx/xx/xx and xx/xx/xx(dates of first and last charge)

 

I accept this offer without prejudice and I reserve the right to make any further claims should you apply future charges that may be considered unlawful under common law or in violation of the Unfair Terms in Consumer Contracts Regulations 1999 or Unfair Contract Terms Act 1977.

 

I will be willing to withdraw my claim upon receipt of unconditional full settlement of my claim.

 

I am also not prepared to agree to any confidentially clauses you try to impose, unless of course your client wishes to make an offer of due consideration in addition to the amount of £xxxxx, in order to be afforded this privilege by myself.

 

I trust that you will find this arrangement acceptable.

 

Yours Sincerely

 

 

 

 

oooooh, so close you can smell the money!!!

Link to post
Share on other sites

Thanks for that! Am a bit confused the letter says "we are prepared to make a payment to you for the sum of £2,070.60 in full and final settlement of this matter. This represents our offer in respect of the charges applied up to and including 8th July and includes accured chages totalling £150" my court claim was for £2136.77 inc contractual interest and fees. Not sure hoe they have come to this figure. I did have other charges made on my account between Jan 07 and June 07 that I did not include (wasn't sure I could), do you think they have paid these back and not fees and interest? What should I do?

Link to post
Share on other sites

Thanks for that, I am sending acceptance off today. Do I have to contact the court to let them know - I haven't heard anything back since I sent my claim?

Link to post
Share on other sites

Hi, just realised when reading the acceptance letter that I have put the dates I claimed for, but from looking through the offer letter (part above in post 28) should I be putting in the date they said they have refunded ie 8th July?? Bit confused, don't want to get it wrong at this late stage. Any advice much appreciated!

Link to post
Share on other sites

Help!! I have accepted the offer made from Mr Loker and waiting for the cash, but in the meantime DG have acknowledged the claim and intend to defend. What should I do? I did read on other threads this may happen, but not sure whather I need to contact anyone or just wait and hope the money lands?

Link to post
Share on other sites

When you get the money from HSBC write to the court and to DG and tell them the claim has been settled, if DG's defence has only just gone in you should have a couple of weeks before anything happens with the court.

 

pete

Link to post
Share on other sites

here's a letter for when you money arrives - - -

 

The Court Manager

****** County Court

Court address

Court Postcode

 

[date]

Notice of Discontinuance

Dear Sir/Madam

 

[you] -v- The bank Plc

Claim Number: ********

 

I wish to inform the court that the claim as detailed above, in which I am the Claimant, has now been settled.

 

The Defendant paid the full amount claimed, namely £***, by way of a cheque/credit to my bank account on [date]. As such, no further action is necessary in respect of this claim.

 

Please accept my sincere apologies for the waste of the courts valuable time spent processing and managing this claim. I do wish to inform the court however, that the decision to enter into this litigation was not taken lightly, and that ample opportunity was given to the Defendant to resolve this matter by way of negotiation before proceeding with this claim. Regretfully, all attempts at meaningful dialogue were either rebutted or ignored.

 

A copy of this letter has been sent to the Defendant.

 

 

Yours faithfully

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...