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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Deed of Assignment


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"Accordingly, subject to you signing and returning to us the enclosed form, we confirm on behalf of Northern Rock plc, that you have paid the sum of £500 in Full and Final Settlement of all claims that the Northern Rock plc may have against you in respect of your personal liability to repay the Mortgage Account specified above."

 

Going on to say: "May we take this opportunity to thank you for your co-operation in bringing this matter to a mutually satisfactory conclusion."

 

 

As you have quoted from the letter... I assume that you still have it. If your offer was accepted in Full & Final settlement, then that's the end of it. It sounds as if Northern Rock's solicitors were slack in passing this info. to Northern Rock.... or NR haven't filed their info. away properly. In any case, no-one should be pursuing you for anything.

 

A suggested letter to the DCA would be :

 

I DO NOT ACKNOWLEDGE ANY DEBT TO YOUR COMPANY.

 

With reference to your letter of xx/xx/2007, a full and final settlement was accepted by ????? on xx/xx/2007 which ended my lilability with Northern Rock

 

Yours faithfully/sincerely.

 

:p

 

(Attach copy confirmation of the letter you mentioned and send by rec. delivery).

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Thank you. That was about the same as my intention, and i am glad of the wording.

 

I will do this on Sunday when I have calmed down a bit!

 

No problem... :) .

 

Keep hold of that Full & Final settlement confirmation letter for the rest of your LIFE !! I have one from several years ago.... yet found the name of the mortgage company snooping around my credit files as recently as last year. :cool:

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One would never like to accuse them of being underhand, but what else could one say?

 

Hmmmm.... :cool: . I did wonder if they were trying to find an associated address for the ex-husband though.... because they didn't make contact, despite their snooping. In fact, I've not heard from them for nearly 8 years....

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Does you ex still owe them money PO?

 

I imagine so Rory.... He was in a terrible mess the last time my daughter went down to visit.... He told her that he owed around £100K. I reckon about half of this is the old mortgage debt that we had because they will have slapped interest on it. Whether he has tackled this or not... I have no idea. We don't talk that much, even now....

 

I have it in writing that I am not responsible for his half though. At the time, they agreed to split the debt down the middle and make us liable for half each. They eventually confirmed acceptance of my F & F, that all my liability with them had ended and that they would update all info. with the credit ref. agency about 8 years ago.

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