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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Any examples of No CCA produced Court Wins


tsiman
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In McGinn v Grangewood Securities 2002 the Judge has this to say

It follows that in a case where there is no document signed by the debtor which contains all the prescribed terms of the agreement the court has no power to make an enforcement order

 

In the light of that very clear interpretation by the Judge [and he is not the

first Judge to have echoed that position ], it would seem likely that

most companies would thus avoid going to Court when they cannot produce

the executed agreement.

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Tsiman, if they are still in default, but have not yet reached the offence

stage, then I suggest that you grit your teeth for a little longer. Ignore

their calls and do not have ant sort of dialogue with them if you do end up

answering the phone. Just put the phone down without talking to them..

 

Do not alert them to the fact that you know that once they have committed

an offence the debt is then unenforceable if they cannot supply the

executed agreement. When did you send RMA the CCA request-and did you

include the £1 payment and send it by recorded delivery?

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Tsiman the time stipulated in the Act is two days to allow foe delivery and

then twelve working days before the default commences. As weekends and

bank holidays don't count, the default won't come into force til Tuesday or

maybe Wednesday, if you posted the letters on the 23rd May. Thereafter you have a further month to wait until they have committed an offence and the debt should become unenforceable.

 

You will have to reply to Amex advising them that the alleged contents were not included. This is to prevent problems perhaps at a later time.

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You obviously cannot prove that you didn't receive them-only they can admit they made a mistake.

However, if you don't write and tell them now, it will appear in future that

they did send them as the longer you leave it, the less credible your statement will be. so well done for being so quick off the mark.

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Not quite. It is only after they commit an offence that a Court Order is required.

 

However it is possible that they did intend to include the two documents

for you [perhaps at the same time as several others being sent their documents] and they meant to get them out on time as they know they cannot ptovide the original agreement. Why else would they include a document they don't need to send [the default notice]?

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Fullyskinted, I think it would be a good idea if you were to start your own

thread. The position you are in is different from Tsimans' so advice to you

both might get confusing.

 

I would be inclined to ignore them and complain to Trading Standards. First

beecause you are being harassed while they are in breach of the Act. And

second, if you are sure that the copy they sent is incorrect, then they

were trying to deceive you-both reasons to call into question their suitability

to hold a Consumer Credit Licence.

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I totally agree with that Sequenci, though it would seem to be skating on

thin ice to continue enforcement if there is a doubt that the documents can be supplied within the specified time.

 

Though Fullyskinted did say that he had waited for five months for his

agreement to turn up.

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